Gerber Collision & Glass - Abilene/Commerce Dr.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding customer service plus the finished work is great. Thank you Gerber staff: Carlo is a great front man and does his best to take care of the customers. This team makes sure their word is good, and they stay in contact w the customer

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful work getting back in the flow of my Cadillac. Will refer to anyone that needs work on the vehicles.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

The original work done on my van was completed within the time allotted and they did beautiful work. I felt like a valued customer. I had to go back and get the door fixed. It had not been out of alignment before they worked on my van, but they fixed it quickly and without complaining.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It was a great job. Nothing extra, but they did a good job on what they fixed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I just discovered that they left what appears to be a part of my car (spare tire area) in my trunk and did not put it back on

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far everything looks good! I liked the frequent phone call updates about the status of my vehicle during repair.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Great customer service. Thorough and clear communication throughout the whole process. Clean when I picked it up too! Great experience!

My Experience - 5.0/5.0 -

Had issue with the grill. Apparently the contractor Gerber order from twice sent wrong grill. This caused over a 10 day delay in finishing repair of vehicle. It was frustrating being without my vehicle over a month. However Carlos did great giving me updates on progress of repairs. Because of June hail storms, all repair shops were way behind and at least Gerber, on Commerce got my vehicle in and took care of all the damage which was more extensive than adjuster originally discovered. I am thankful to have my vehicle and appreciate Carlos and Gerber Collision.

My Experience - 5.0/5.0 -

Very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your team did an amazing job on my truck. Not only do the results show your dedication and expertise but also how fast you got my truck back to me. I appreciate all the work you do and will definitely come back for any repair needs!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I really appreciated all the phone updates. I am busy throughout the day but I felt more at ease when I wound recieve voice-mails with updates on my truck.

Returned Clean

My Experience - 5.0/5.0 -

I’m giving Gerber a 10! They were all so professional and kind. I had only had my car for a week when my fender bender happened. It made me sick! Well, they did a perfect job and nobody will know the difference. It looks new! I won’t have to have therapy after all. I’ve already recommended them to others!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was helpful and did great job on repairs

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I did not feel like my business was a priority. From the beginning I was informed of a certain time line from the manager. This was not the case at all. 3-4 days turned into multiple re schedules even though my truck needed minimal works. No paint needed, etc. The first time I picked up my truck, it was left dirty, gloves and various paperwork left. The second time, same issues. It went from 3-4 days to 6 and possibly 7 but I had to call multiple times for updates and finally picked up my truck. The bedliner was not re installed, more trash (used gloves) left in the bed of the truck. From day o e until about 7 weeks later I was not impressed nor am I satisfied. Rafael

Likely to Recommend - 1.5/5.0 -

I will advise others to proceed woth caution, if I reccomend this company.

Repair Quality - 2.5/5.0 -

Customer service is not the highest priority. The work completed looks good. How it all transpired was disappointing. The constant re schedules, the fact it didn't matter if it was scheduled, the time frame was twice what was expected on both occasions. I was guaranteed the same windshield, I did not receive it. The bed liner was Uninstalled and not re installed and so.e used black gloves were left un the bed as well as the parts for the bed liner. It was a stressful headache from the beginning. I've already not recomemed this place to others who have asked me.

Customer Service - 1.0/5.0 -

Customer service is not a high priority. From the manager to the secretary to my handler, I was not satisfied at all. I expected more especially since the beginning I felt like I mattered as a USAA client. That didn't last long at all.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 4.0/5.0