Gerber Collision & Glass - Albion (NY)

4.9 (791reviews)
97%
411 West Ave,  Albion,  NY  14411
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In operation 81 years, 3 years at this location.

Gerber Collision & Glass - Albion offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (791)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with repairs frequently described as making vehicles look brand new. The team receives high marks for outstanding communication, including proactive text and phone updates throughout the repair process. Many customers highlight that their vehicles were completed ahead of schedule, and several note the added touch of receiving their cars cleaned inside and out. A small number of customers mentioned areas for improvement, including occasional delays, missing items, and alignment concerns, as noted directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Was easy process from start to finish . The work is exceptional! I am very pleased with the quality of work . Worth every penny I highly recommend having ..." Read more
"... talented collision specialists employed by Gerber. The paint match of the white pearl finish and the blending to adjacent panels made for a first class restoration ..." Read more
"I would have given you a 10 but whoever installed the windshield failed to put the inspection and registration stickers ..." Read more
"Love the work and professionalism the company provided!"
"Friendly, helpful and courteous staff. Car was finnished as stated. They even took the time to clean exterior and vacuum ..." Read more
"... constant contact with updates throughout the process. They finished my vehicle a week ahead of plan, and even cleaned the interior! The car looks amazing and was clearly ..." Read more
"Was finished in a timely especially during the holidays which was amazing and the staff was very straightforward and helpful"
"... work looks great. I couldnt be happier without come. You guys did the work in a timely manner and I appreciate it." Read more
"Had to change the date 3 times. Took four and a half weeks to fix it."
"Repairs took a little longer than originally estimated, but I was kept updated with your progress and received our truck ..." Read more
"I loved the updates sent both via text and by phone. I only had to call once. Communication was awesome"
"The repair was done timely and neatly! Communication was outstanding!"
"... treated with respect. They answered my questions. They texted me many times to let me know the progress of my repair when I picked the car up they put it ..." Read more
"The finished work is good. The communication wasnt so good. We were given a drop off date and told four days to repair. After a week I reached ..." Read more
"... speed at which the crew both worked on my car and kept me updated on when I can expect everything to be ready. I am very content and happy with how they did and ..." Read more

My Experience

We couldn't be more pleased with the service and work quality. I love the people who work there and the fact that they send updates on the vehicle. The have always finished the vehicle earlier than expected. I highly recommend them and just wish we didn't have to keep meeting by accident. Lol.

My Experience

Brenda, Pat and the team did a great job getting our truck repaired. We greatly appreciate the timely repairs! Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous & friendly staff. Repairs were completed in a very timely manner.

My Experience

Brenda, Patrick, and John are the most amazing people. I am so grateful to them and for them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Gerber Collison & Glass were very helpful and knowledgeable. Very friendly and described in detail the process of the repair. Very happy with the result. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

They repaired vehicle damage but safelight did the glass

Customer Service

The people are very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job with communication and getting the job done quickly!

Likely to Recommend

Repair Quality

The work completed was done perfectly. I am still waiting for a part to come in so when the job is completed I will leave another review.

Customer Service

I was updated through out the entire time.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I will definitely recommend Gerber Collision

Repair Quality

Was a great experience as always! Great communication, very helpful, perfect body work and paint and super quick service. Great having a place we trust whenever we have to bring a vehicle in.

Customer Service

Great customer service and communication very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks beautiful. The work was done quickly & professionally & everyone at Gerber provides wonderful customer service. Thank you!

Likely to Recommend

They are the best!

Repair Quality

Customer Service

Customer service was excellent. Both Brenda and Patrick were personable, knowledgeable & explained the process step by step. I was kept informed throughout.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very happy with the staff, service and craftsmanship of the repair

Repair Quality

My car looks amazing. You would never know a deer ran into the side

Customer Service

Very friendly and explained everything. Got my rental taken care of for me

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful experience. Prompt, professional and kept me informed of daily progress with my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied work done on time and keep me updated with the process Friendly customer service

Likely to Recommend

Repair Quality

On time no delays clean work

Customer Service

Stayed in touch

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always a great job!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was fantastic! Kept me updated and did a great job! And the ability to leave my rental at their shop helped me avoid having to have a person available to pick me up at the rental location! Wonderful service!

Likely to Recommend

I always recommend Gerber !

Repair Quality

What a great job and the staff was amazing! Brenda was always so helpful.

Customer Service

As I said earlier Brenda and the team were just outstanding!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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