Gerber Collision & Glass - Albion (NY)

4.9 (761reviews)
98%
411 West Ave,  Albion,  NY  14411

In operation 81 years, 3 years at this location.

Gerber Collision & Glass - Albion offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (761)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Many highlight that vehicles were completed ahead of schedule, reflecting strong timeliness. Staff professionalism, friendliness, and helpfulness are repeatedly commended. A few customers noted areas for improvement, including occasional delays beyond initial estimates, minor items left incomplete at pickup, and isolated concerns about interior cleanliness. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"Gerber Collision is excellent in every way!"
"Excellent repair on my truck. Highest quality of work performed and customer service! Totally satisfied with the ..." Read more
"Was easy process from start to finish . The work is exceptional! I am very pleased with the quality of work . Worth every penny I highly recommend having ..." Read more
"Love the work and professionalism the company provided!"
"... facility where not only are you treated nice but the work they do is top tier" Read more
"... both via text and by phone. I only had to call once. Communication was awesome" Read more
"The repair was done timely and neatly! Communication was outstanding!"
"... explained what was gonna happen with the vehicle. They texted me frequently to let me know the progress." Read more
"... speed at which the crew both worked on my car and kept me updated on when I can expect everything to be ready. I am very content and happy with how they did and ..." Read more
"Excellent customer service and communication. Very polite and thorough! Pleasantly surprised that even the ..." Read more

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Returned Clean

My Experience

Very polite and knowledgeable when explaining what was going on. Kept us informed every other day . We have already recommended them to other people.

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I always happy with your work that’s y I come back thanks again

My Experience

Brought it in for a deer accident on my entire front end they let me know every step of the way and the color match is spot on thank you so much.

My Experience

Beautiful results. The staff updated on the progress. Very welcoming staff I am very pleased with this experience thank you

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Great job

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Great job all around. From the front door to your specialist

My Experience

I truly liked the Tuesday and Thursday updates...it really made everything work out well.

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Gerber is our choice for repair work. We have used them in the past and will continue to take our vehicles there and recommend them to others.

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I am so happy with the work that Gerber did. It is like having a new car again!

Customer Service

Everyone at Gerber is professional and pleasant.

Returned Clean

My Experience

Everyone is so pleasant to work with! My car looks like it's new again! So happy to have it back.

My Experience

A job well done by the team ! Fast and professional.

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Job was done on time and with professional workers.

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Customer service was excellent.

My Experience

Quick, kind, and communicative

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Quick, nearly perfect repair. Kept me informed.

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My Experience

Excellent customer service. Kept me up to date on progress of repairs as well as delays.

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Very nice customer service, they communicated all along the collision repair. Very nice experience.

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Very nice. Answered phone when I called.

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I would have given you a 10 but whoever installed the windshield failed to put the inspection and registration stickers back on. I drove for the two days without them on. I found them when I was plugging my phone to charge.

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My car needed detailing after fixing and they did it

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They fixed my problem

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Returned Clean

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Great service from start to finish

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