Gerber Collision & Glass - Atlanta/Midtown

My Experience - 5.0/5.0 -

I was pleased that the complete repair date was just as promised..

My Experience - 5.0/5.0 -

The truck looks great and runs smoothly!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication

My Experience - 2.5/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Fast turnaround, car looks great. Everyone was great help.

My Experience - 0.0/5.0 -

I was told twice by Travis that my truck was ‘READY FOR PICKUP’ when it most certainly was not. The first time I came to pick it up, I found they put the wrong grill guard on my truck and the light (that was supposed to be on the grill guard) was missing!?!?! They had my truck for over a FULL MONTH and decided to finally tell me after all that time that they were not able to purchase it themselves?!??!?! I ended up having to buy it myself and deliver (yes DELIVER because I did not trust to ship it to them directly) to them personally (and it came in two days) so they could install it only for me…only to end up with a scratched up hood guard above my grill?!?!?… (which was not at all damaged when I gave them my vehicle). After having to wait another week to correct their mistake, I was told again that my truck was ‘READY FOR PICKUP’ only to find wires sticking out of my truck and error codes that their technician had to correct before giving me back my truck (the hood guard for my truck was still scratched up but at this point I just wanted to get it out of their hands before they messed something else up). What really did it for me was how the lady behind the front desk with the face piercing had the NERVE to get an attitude with me despite it being ME who kept on being inconvenienced time and time again. Imagine you having to come straight from work on your break for what SHOULD be a simple pickup only to find you have to wait an hour to find out your vehicle is not ready… TWICE!!! (I guess yall just hire anyone who lacks any sense of empathy or customer service there).

Likely to Recommend - 0.5/5.0 -

I’d tell someone they are better off buying a new car

Repair Quality - 0.5/5.0 -

Honestly I wish I could give a negative number. They will waste your time, money, and most importantly stress you out. I was told twice by Travis that my truck was ‘READY FOR PICKUP’ when it most certainly was not. The first time I came to pick it up, I found they put the wrong grill guard on my truck and the light (that was supposed to be on the grill guard) was missing (later found just thrown in the back seat)!?!?! They had my truck for more m than a FULL MONTH and decided to finally tell me after all that time that they were not able to purchase it themselves?!??!?! I ended up having to buy it myself and deliver (yes DELIVER because I did not trust to ship it to them directly) to them personally (and it came in two days -not a month) so they could install it…only for me to end up with a scratched up hood guard above my grill?!?!?… (which was not at all damaged when I gave them my vehicle). After having to wait another week to correct their mistake, I was told again that my truck was ‘READY FOR PICKUP’ but had to wait an hour to find wires sticking out of my truck and error codes on the dash that their technician had to correct before returning the my truck back to me (also the hood guard for my truck was still scratched up but at this point I just wanted to get it out of their hands before they messed something else up). What really did it for me was how the lady behind the front desk with the face piercing had the NERVE to get an attitude with me despite it being ME who kept on being inconvenienced time and time again. Imagine you having to come straight from work on your break for what SHOULD be a simple pickup only to find you have to wait AN HOUR to find out your vehicle is not ready… TWICE!!! Now english isn’t my first language, but I’m pretty sure I don’t need a translation for what ‘READY FOR PICKUP’ means (the gerber team certainly does tho). I guess yall just hire anyone who lacks any sense of empathy or customer service but luckily for me I always inspect my vehicle before I pay for anything, otherwise they would have most likely scammed me. I will make sure to leave my review online as well to make sure others do not make the same mistake I did in trusting your company with their vehicle

Customer Service - 0.5/5.0 -

Terrible

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication every day my vehicle was being repaired.

Customer Service - 5.0/5.0 -

Great communication, they kept me informed on everything that was going on with the vehicle.

My Experience - 5.0/5.0 -

Completely satisfied I would recommend someone else to your company thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased with the repairs

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and very timely, thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

they fixed everything that needed to be fixed but it just took quite a long time so the rental was expensive

Customer Service - 5.0/5.0 -

The staff was very helpful in getting me a rental vehicle and getting my car dropped off. I had repeated rebooking but was able to work with them to get my situation managed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend!

Repair Quality - 5.0/5.0 -

Very satisfied! The team communicated clearly and got the job done exactly when they said it would be. I loved the text updates as my car went through the repair process.

Customer Service - 5.0/5.0 -

Prompt responses always.

Returned Clean

My Experience - 5.0/5.0 -

Great work on my vehicle and great customer service by the front desk. Very polite staff.

My Experience - 5.0/5.0 -

Excellent work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

My back seat is now stained from the repairs.

Customer Service - 3.5/5.0 -

My back seat is now stained from the repairs.

My Experience - 5.0/5.0 -

You actually washed my filthy car & it is my beautiful baby now. Thank you so much for all the work Gerber put into my car. It was a mess when I dropped it off & now looks beautiful again. Old car but still working faithfully.

Likely to Recommend - 5.0/5.0 -

Very convenient & trustworthy.

Repair Quality - 5.0/5.0 -

You did a great job. Everything is fantastic! Thank you all.

Customer Service - 5.0/5.0 -

They sent texts for each new step.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0