Gerber Collision & Glass - Barboursville
In operation 85 years.
Gerber Collision & Glass - Barboursville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
John runs a great shop
Customer Service - 5.0/5.0 -
See previous
Returned Clean
My Experience - 5.0/5.0 -
The team was friendly, helpful and knowledgeable about the whole process of getting our vehicle repaired. It’s hard to find professionalism and competence nowadays. Dealing with Gerber was refreshingly easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service and repair job top notch!
Likely to Recommend - 5.0/5.0 -
Amazing people
Repair Quality - 5.0/5.0 -
Amazing customer service
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful, Thank u all very much ❤️. Beautiful job done, an the extra care !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I feel everyone there are very professional in the job they do
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful job
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My vehicle was repaired quickly and the communication was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Good work car stays dirty after the work is done
Customer Service - 1.0/5.0 -
Good work they don’t detail after.
Likely to Recommend - 1.0/5.0 -
From my experience, it doesn’t seem their office staff or mechanics care about their customers experience or their vehicles. As I mentioned, the manager was helpful but the other interactions I had with the staff would keep me from returning or recommending this shop to a friend.
Repair Quality - 2.0/5.0 -
Communication was poor throughout the process and I had to return with my car twice due to unfinished repairs. The exterior and interior of my car was visibly dirty when I picked it up as well. Greasy finger prints on my tan interior and sticky residue on the exterior area that was repaired. Once I requested a manager the process was better but it shouldn’t take that to get decent customer service and repairs at a body shop.
Customer Service - 2.0/5.0 -
Office staff advised they do updates on Tuesday and thursdays but that was not true. I was updated 1 time and after that all communication was initiated by me. I had to text and call multiple times to get updates on my vehicle. The manager was more helpful but you shouldn’t have to speak to the manager to get updates.