Gerber Collision & Glass - Battle Creek/Dickman Rd

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Always very friendly and informative and the work is awsome thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It was great everyone was very friendly kept informed of the progress which was really nice thank you so much

My Experience - 5.0/5.0 -

Everyone was very businesslike and courteous the job was done perfectly and ahead of schedule very happy with the results thank you

Likely to Recommend - 0.5/5.0 -

Never again. I will tell everyone I know to NEVER use this business. Along with filing a complaint with my insurance place who recommended them

Repair Quality - 0.5/5.0 -

Worst experience I have ever had with a business. They are liars. Manager is the rudest person. Fixed my van where the deer was hit but sent the vehicle back to us with something else wrong. Refuse to fix the problem and continued to lie and treat us terrible. I will be telling everyone how absolutely unprofessional and terrible this place is

Customer Service - 0.5/5.0 -

Absolutely the worst customer service I have ever seen.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The date for completion was drawn out several times.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Update texts not timely. Over filled tire by 25lbs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

He stayed very up-to-date as the progress of my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0 -

The people at Gerber especially Brandon, have been very accommodating. There have been problems with the sensors and they have been great working with me on my schedule

Customer Service - 5.0/5.0 -

Everybody has been great.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Not happening

Repair Quality - 0.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I really liked the calls with the updates on how things were going.

Returned Clean

My Experience - 5.0/5.0 -

Friendly and knowledgeable reception, excellent quality repair completed earlier than anticipated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt service, excellent office staff to coordinate insurance, estimate, car rental, professional quality repair, cleaned car inside and out before returning it.

Customer Service - 5.0/5.0 -

Every contact was positive and professional.

Returned Clean

My Experience - 5.0/5.0 -

The staff were very helpful and kind. I would definitely recommend Gerber Collision and Glass to others

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Gerber Collision and Glass to everyone.

Repair Quality - 5.0/5.0 -

The staff were very nice and considerate. They are wonderful. Answered our questions.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Receiving text updates was a very appreciated process.

My Experience - 5.0/5.0 -

Thank you for making sure everything was running properly before we drove away

Likely to Recommend - 5.0/5.0 -

I have used Gerber before on my daughter's car, a few years back. I came back running when the guy's insurance listed Gerber as one of my options. I said, Stop right there, I want GERBER. I was so happy they were on the list

Repair Quality - 5.0/5.0 -

They have went above and beyond to make sure that my van is the same as before someone hit my van at my work.

Customer Service - 5.0/5.0 -

Brandon and Patrick have been amazing. They teamed up to help me not cry over a simple fix of an extra minor repair. Amanda at the front desk has had so much patience with me, rescheduling of my van repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

missed replacing my door protectors not sure the next step

Customer Service - 4.0/5.0