Gerber Collision & Glass - Battle Creek/Dickman Rd

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Front of the car wasn’t even fixed all the way. There’s rubber in the door jam that just slips off. There’s rear Chevrolet emblem is chipped. Very disappointed after being without it for almost 2 months. If it was completely fixed and everything added up properly, they may have totaled my car. Now we have to take it back after parts are ordered and get another rental. It’s just really disappointing after being told they took there time and made sure it was great. This was after we already had to take it back once to get grease spots out of the ceiling. I wish I could say those we gone but they are still very noticeable

My Experience - 5.0/5.0 -

The work was excellent.

Likely to Recommend - 5.0/5.0 -

Make sure the interior is clean though.

Repair Quality - 2.5/5.0 -

Car was repaired awesome! But they left a white powdered film in the interior from painting? Had to take to a detailer to get it removed. $200 later it was gone.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My park assist doesn't work.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Service crew was all nice enough to deal with. But after bringing it back twice to be finished and the paint still looking chopped. Will choose other shops in the future

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I Would recommend them do to the quality of their work. I felt i like I had to initiate communication and my vehicle was a day late. It was fine this time because I was out of town.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Always very friendly and informative and the work is awsome thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It was great everyone was very friendly kept informed of the progress which was really nice thank you so much

My Experience - 5.0/5.0 -

Everyone was very businesslike and courteous the job was done perfectly and ahead of schedule very happy with the results thank you

Likely to Recommend - 0.5/5.0 -

Never again. I will tell everyone I know to NEVER use this business. Along with filing a complaint with my insurance place who recommended them

Repair Quality - 0.5/5.0 -

Worst experience I have ever had with a business. They are liars. Manager is the rudest person. Fixed my van where the deer was hit but sent the vehicle back to us with something else wrong. Refuse to fix the problem and continued to lie and treat us terrible. I will be telling everyone how absolutely unprofessional and terrible this place is

Customer Service - 0.5/5.0 -

Absolutely the worst customer service I have ever seen.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The date for completion was drawn out several times.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Update texts not timely. Over filled tire by 25lbs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

He stayed very up-to-date as the progress of my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0 -

The people at Gerber especially Brandon, have been very accommodating. There have been problems with the sensors and they have been great working with me on my schedule

Customer Service - 5.0/5.0 -

Everybody has been great.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Not happening

Repair Quality - 0.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I really liked the calls with the updates on how things were going.

Returned Clean

My Experience - 5.0/5.0 -

Friendly and knowledgeable reception, excellent quality repair completed earlier than anticipated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt service, excellent office staff to coordinate insurance, estimate, car rental, professional quality repair, cleaned car inside and out before returning it.

Customer Service - 5.0/5.0 -

Every contact was positive and professional.

Returned Clean