Gerber Collision & Glass - Birmingham/Resource Cen
In operation 85 years.
Gerber Collision & Glass - Birmingham/ Resource Center Pkwy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service and my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I noticed the day after picking up that there are multiple swirly scratches next to the license plate. They were definitely not there when brought in. I did not notice them when I picked up because you can only see them when the light hits them just right.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This place knows me as Mrs. Palmer lol. I loved the people there. My car was ready just on time. Everybody there was so helpful and when i came to pick it up, It looked like when i first got it off the lot. Love the people. Love the place.
Customer Service - 5.0/5.0 -
Overly satisfied with customer service! I came in and everybody knew my name and car! Always felt welcomed, answered all questions and was timely!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This location has ruined my opinion of your organization.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
I did a mobile estimate and got a number for the repair. It was a minor repair to the rear passenger bumper and quarter panel. I then went into the office and had an employee review it in person. I dropped my vehicle off for repair on May 20th. Three days later, I received an email stating that the damage was more than initially thought and it would cost approximately 60% more. They also needed a telephone number, which I responded with the next day. On May 28th, I called to see about the progress. They had not even started. I was told it was because they didn't have a phone number. I responded that I emailed it to them 3-4 days earlier. Nevertheless, they began repairs on May 29th with a projected completion date of June 3rd. No follow up calls were made, so I called on June 5th. It was still not completed. It would be the following week. No calls that week, so I followed up on June 11th. The update was that it would be completed by lunch time on June 12. No calls on Friday, June 12th. I followed up on Monday, June 15th. I was told it would be done by lunchtime. I finally got a call back but it was to tell me it would be ready the next day. I finally was able to pick up the vehicle on June 16th, nearly a month after being dropped off. This was a minor repair and should've taken no less than a week. This is following other repairs I have had at this location and the initial estimate is nearly half of the final costs. I have used other locations and have not had this issue. The initial estimate has always been what it ended up costing me. This is very frustrating and I will not use again.
Returned Clean
My Experience - 5.0/5.0 -
The repairs to my car were done very well. The paint color matches very well. Thank you for an excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I think the work done on my car looks great. Thank you