Gerber Collision & Glass - Birmingham/Valleydale R
In operation 85 years.
Gerber Collision & Glass - Birmingham/Valleydale Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The repair hasn't been completed! I was told over 2 weeks ago that one more part had been ordered and that I would be called when it came in. I called to check this week and was told that the part had not been ordered.
Customer Service - 4.5/5.0 -
I was notified promptly of additional delays, but the delays were usually longer than I was originally told.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Would not recommend Gerber to anyone
Repair Quality - 0.5/5.0 -
Six times I was told my car was going to be ready to which I was called the day before and told that it was not due to some random reason
Customer Service - 0.5/5.0 -
Never gave me an honest answer
My Experience - 5.0/5.0 -
Kenton the store manager and Christie were always super helpful about communicating the status of our vehicle and the latest updates
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
had to reach our multiple times until manager got involved and communication improved
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Door repair looks perfect. Looks like new.
Customer Service - 5.0/5.0 -
Customer service was professional and friendly.
My Experience - 5.0/5.0 -
This is my 2nd time using Gerber for my car repairs and they did an amazing job both times. Always communicated with me about updates and estimated repair time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient and kept me informed
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
2nd time using Gerber-great job; great communication!
My Experience - 5.0/5.0 -
The whole experience was great. Everyone at the Valleydale location was very nice and helpful! I am very pleased with the quality of work! My car looks awesome. Also very fast, they finished two days early from my projected completion date!
My Experience - 5.0/5.0 -
Christy was great in keeping you up to date with what was happening in the repair process. The repair was well done and they finished when they said they would. A great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Did not fully repair my vehicle
Repair Quality - 2.0/5.0 -
They did not replace a part that was caused by the collision. I’m pretty dissatisfied.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
First class place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class operation