Gerber Collision & Glass - Blue Springs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great service and efforts made to resolve my problem

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so kind and courteous. Having been in my first accident I was a little shaken when I arrived but the owner and staff put me at complete ease. The owner was even kind enough to provide me a ride home! The shop kept me updated ever step of the way and did a fantastic work on my car. Will definitely be back and would highly recommend to whoever needs this service, they are absolutely the best!

Customer Service - 5.0/5.0 -

Everyone was so welcoming and kind. Every part of the process was explained and everyone was wonderful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like it had never been damaged.

Customer Service - 5.0/5.0 -

I, unfortunately, was unable to take my car in for the estimate and to drop it off for repair, due to my work schedule so my parents took it in both times for me but this did not stop you from giving me a call to let me know what you found and what was going to happen. I remember being told, “This is a new car. You don’t need to worry because we will make it new again “. I can’t explain it but I felt a sense of ease knowing my car was in the right hands. My dad was even amazed, and pleased, at how you took the time to show him damage that we didn’t even realize was there and walked him through what would need to be done. I was able to go pick it up after the repairs were completed and was very pleased at the results. You definitely kept your promise and made it look like it had never been damaged.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never. Actually been telling everyone not to go there. I also called the insurance company to let them know why they shouldn't send clients and was happened. I will leave reviews and start posting on social media next unless this is remidied.

Repair Quality - 0.5/5.0 -

My car was damaged while there and now I am told by the manager that it's not your fault. If it's not your fault then why pay a third party to work on my car and keep it for 3 more days. Then I was told by Gerber to take it to a dealer and let you know what they say. Well not only did the shifter interlock need replaced but the biggest expense was gear shift had to be replaced. It must have been damaged while trying to remove the key from the ignition. Even if by chance the shifter interlock just happened to fail as the manager claims, the gear shift didn't just happen to "go out" on it's own. I have never had any problems with either one. If it isn't covered by your company then I will have to take Gerber Collison to court. Total for repairs $1139.64.

Customer Service - 0.5/5.0 -

I was told the problem would be taken care of. I was told by the manager that they wouldn't cover it after I got back from the dealer. The handling of this entire situation was horrible. If it wasn't caused by your company then you would have said that from the beginning and not tried to work on my car. You would have called immediately instead of waiting hours and trying to figure out an excuse.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Overall they were very nice cautious and even let the truck stay for a few days because I was out of town. Their work and perfeshonalisam was very good.

Repair Quality - 3.0/5.0 -

The truck should have been infected and cleaned more thorough

Customer Service - 3.0/5.0 -

They were very nice .

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Everything was great and went very smooth. They even replaced a brake light for me that was out. Would definitely recommend.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and did a fantastic job on my 4Runner

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber front desk people were very kind and courteous. Also, I was impressed with the follow up notifications of where you were on the repair of my car. The car looks very nice. I am well pleased.

Likely to Recommend - 5.0/5.0 -

Good work Kind people.

Repair Quality - 5.0/5.0 -

Very impressed with Gerber. Notifications about every other day regarding of where they were on the repair of my car. Very respectful, kind and just over all nice. Car looks very good.

Customer Service - 5.0/5.0 -

Very Impressed. Everyone I spoke with was very professional and kind. Appreciated emails regarding where they were on my car Over all very nice to work with.

My Experience - 0.0/5.0 -

Would be appreciated

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for a job well done!

Customer Service - 5.0/5.0

Returned Clean