Gerber Collision & Glass - Cedar Rapids/18th Ave.
In operation 85 years.
Gerber Collision & Glass - Cedar Rapids/18th Ave. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done within the quoted time. Communication during the entire process was great.
Customer Service - 5.0/5.0 -
Communication during repairs was great. They kept me up to date and if they found other repairs while working on car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I generally avoid recommending anything to anyone.
Repair Quality - 4.5/5.0 -
Love all the updates. Still waiting on a final one re Safelites work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The whole process took way to long for a simple right side mirror repair. First y’all ordered the wrong mirror. Second when I delivered my vehicle for the repair you didn’t have all the parts which delayed my repair for an extra day and the need for obtaining a rental vehicle.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I tell everyone this is the place to go!
Repair Quality - 5.0/5.0 -
Great customer service! Quality work! Amazing communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John Weber is the BEST….. The rest of crew is pretty good too! They kept me updated on progress. The quality of the work was good too. Thanks Gerber Crew!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I paid extra for the liner to be pulled down and cleaned and resealed but without any feedback from the technician they very well could have just replaced the head lamp and collected the money, it’s hard to tell from my perspective. I would error on the side of overexplaining if you can. I suppose that might just be my preference.
Repair Quality - 4.0/5.0 -
We have not had a hard rain since the repair so I have not had to test the repair yet
Customer Service - 4.0/5.0 -
The representative who answered the phone was kind and helpful, I would have appreciated if more information was included in the service report. I got charged $120 for a vehicle scan and there is no information in the report about what that scan indicated. There is also no description on the report of what work they did. I would appreciate details of what was done, what was found during the process
Returned Clean
My Experience - 5.0/5.0 -
Great people to work with Their very helpful,and answer any and all questions.What I like the most was they say they will keep you informed and they just don't say it they do keep you informed..A plus from from me.I recommend them to Everyone .
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was sent a voicemail back on June 4th at 501 pm stating to set up transportation to pick up my truck that was supposedly ready. and that i would be getting a call Friday when it was ready. I called on Friday around closing and called Saturday and never heard back. I live a hour away. I then called Monday at around 11 to which is not very cool either and then was told that my truck was hit in your parking lot and that they had to order a part. I want to know why I was never informed my truck was hit. it sounds like to me that the shop was trying to cover up. I was also told that the office manager would be giving my step dad a call when she returned from vacation but never did. never will I recommend this place to anyone.
Customer Service - 1.5/5.0 -
they were professional for the circumstance up until we never got a call back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
My car looks like new
Customer Service - 5.0/5.0 -
They kept me informed all the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really like the way you made my car looked
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very pleased with the repairs to our Subaru and with the professionalism of the staff at Gerbers. We would recommend your business to others.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Golden Hammer was better.
Repair Quality - 2.0/5.0 -
Miss the office staff. Not sure where they went but the place was better when the old staff were there. Did you not try to keep any of them when you bought them out??
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Made it look like it never happened
Customer Service - 5.0/5.0 -
I appreciated the update calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work looks great. It just took a very long time to get the parts in.
Customer Service - 5.0/5.0 -
We were kept up to date and the reps were friendly.