Caliber - Cedar Rapids - Southwest

4.9 (224reviews)
99%
5175 16th Ave SW,  Cedar Rapids,  IA  52404
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (224)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or even better than before. Timeliness was another strong point, as many repairs were completed ahead of schedule. Staff friendliness and professionalism were repeatedly commended, with customers appreciating the stress-free, welcoming experience. A few customers noted areas for improvement directly from their comments, including occasional delays beyond estimated timelines, minor overlooked repairs such as missing emblems or mud flaps, and cleanliness concerns like greasy handprints found inside one vehicle. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the repair process. The quality of the repairs exceeded my expectations, and my vehicle looks like new again. They made the ..." Read more
"Best customer service experience I've had in years what a great place"
"... my vehicle very convenient. Most importantly, the quality of the repair work was outstanding. My vehicle looks great, and the attention to detail ..." Read more
"... kept me updated throughout the entire process. They repaired my vehicle to its pre-accident condition, ensuring the paint match was perfect and all body ..." Read more
"1010 Everything was perfect. The quality of the repair exceeded my expectations and my car looks amazing. The entire process was ..." Read more
"Earlier than originally promised."
"Excellent service and they finished 3 days ahead of schedule. Highly recommend"
"Thank you for doing such a great job, and for getting my car fixed so quickly!"
"... to getting my car into getting fixed. My car was finished in 4 days instead of the estimated 10 days." Read more
"Took considerably longer then estimated. Paint flaw above light. Rear camera no longer works. ..." Read more
"... and easy to work with from start to finish. They provided daily status updates throughout the repair process, which gave me peace of mind and kept me ..." Read more
"The text message feature kept me informed. I really liked the communication throughout the process."
"Absolutely amazing team, great communication and support. I know who to rely on whenever I have car trouble ..." Read more
"... first made contact, we were told the process and then kept up to date as that process played out. The staff we dealt with were all easy to talk to ..." Read more
"Great communication with them. They actually explained more info about my insurance than progressive has explained. 100% satisfaction ..." Read more

My Experience

Great experience. My car looks brand new and was done faster than expected. Appreciated them going the extra mile and returning my rental for me so I wouldn’t have to pay for an additional day. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Devon was super nice and kept me updated on my car repair process. My repaired car looks as if it were never damaged.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have!

Repair Quality

All great staff each went over and beyond to accommodate my needs! I’m very satisfied and extremely grateful of their service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kelly and Devon were very responsive. Great attention to need.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top notch work. Very professional and courteous staff. I would recommend them too anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate everything that was done to get my truck back together and back on the road. Communication was excellent and I got the truck back in the time I was promised. The work was done beautifully. I’m very happy with my experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was pleasant and helpful. My car looks wonderful. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job done on time with professionalism.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding team, quality workmanship and delivered ahead of schedule!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It is never a pleasant experience when your vehicle gets damaged. I have had to go through several such experiences in my 55 years of driving and I have to say this was the most pleasant by far. From the moment we first made contact, we were told the process and then kept up to date as that process played out. The staff we dealt with were all easy to talk to and extremely positive. I would definitely recommend Caliber Collision to anyone needing auto repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing such a great job, and for getting my car fixed so quickly!

Likely to Recommend

Repair Quality

My truck was difficult to find parts for, and they not only found the parts, but they did an amazing job on fixing my truck. I was even able to get picked up to pick up my vehicle when I was unable to have someone take me there to get it. I really appreciated their level of professionalism and care. Thank you!

Customer Service

Excellent customer service. I truly appreciated the calls and texts messages to update me on the status of my truck.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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