Caliber - Cedar Rapids - Southwest

4.9 (204reviews)
99%
5175 16th Ave SW,  Cedar Rapids,  IA  52404

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (204)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout theme, with numerous customers noting their vehicles looked brand new or even better than before. Timeliness was another strong point, as many repairs were completed ahead of schedule. Staff friendliness and professionalism were widely appreciated, and several customers noted above-and-beyond gestures such as vehicle cleaning, rental car coordination, and insurance navigation assistance. A few customers noted areas for improvement, including occasional delays beyond estimated timelines, minor items missed during repairs, and cleanliness concerns upon vehicle return, as mentioned directly in their feedback.
Select to learn more
"... kept me informed throughout the repair process. The quality of the repairs exceeded my expectations, and my vehicle looks like new again. They made the ..." Read more
"... my vehicle very convenient. Most importantly, the quality of the repair work was outstanding. My vehicle looks great, and the attention to detail ..." Read more
"Best customer service experience I've had in years what a great place"
"... & interior clean, I totally wasnt expecting that! 100% satisfied with my experience at Caliber Collision. Thank you for a job well done, I would not hesitate ..." Read more
"They did a great job! My car looks great, came back nice and clean and in a timely manner. Very friendly ..." Read more
"... to getting my car into getting fixed. My car was finished in 4 days instead of the estimated 10 days." Read more
"Earlier than originally promised."
"Excellent service and they finished 3 days ahead of schedule. Highly recommend"
"They did an excellent job and got my car done several days early."
"... dealing with challenges from the insurance company. Car was done a day ahead of schedule, which was very much appreciated!" Read more
"... and easy to work with from start to finish. They provided daily status updates throughout the repair process, which gave me peace of mind and kept me informed ..." Read more
"The text message feature kept me informed. I really liked the communication throughout the process."
"Very satisfied with the quality of work, also their communication was excellent."
"Absolutely amazing team, great communication and support. I know who to rely on whenever I have car trouble ..." Read more
"... we have had repaired and they have been amazing. Love the constant updates as well" Read more

My Experience

Everything was great. Can't tell that there was any damage.

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guy's did an amazing job i thank you from the bottom of my heart

My Experience

Informative, updated often, and sent vehicle to dealer just to put transmission fluid in it to make sure it was done right fixed problem and then some. Great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Incredible service. Great experience from start to finish. Very friendly staff. I will definitely recommend this company. Thank you so much.

Likely to Recommend

Repair Quality

Wow. The best service ever. Friendly and made sure I was taken care of. I thank whole staff.

Customer Service

Great service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great work! Super friendly and communicative team!

Likely to Recommend

Repair Quality

Great work! Great communication!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied with the repair.

Customer Service

Exceptional customer service. They were able to move my car to a different location so that I could pick it up on a Saturday.

My Experience

Gabby and the whole staff was great to work with!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We are delightly excited about the care and repair that was done to our Ford Maverick!! The amount of hard work and time put into fixing and repairing this truck from the deer collision was deeply appreciated. We will continue to send our friends and neighbors to your shops for their total repair shop.

My Experience

Great customer service communication and quality work done fast!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Karissa and Gabby knocked it out of the park again! Very accommodating and worked with the vendor to ensure my vehicle was done on time. The personally gave me a ride home while my vehicle was being serviced. They later delivered my to my house same day. Highly recommended!

Customer Service

Karissa and Gabby knocked it out of the park again! Very accommodating and worked with the vendor to ensure my vehicle was done on time. The personally gave me a ride home while my vehicle was being serviced. They later delivered my to my house same day. Highly recommended!

Returned Clean

Likely to Recommend

Yes will recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I am well pleased by the service and repair I received at Caliber. Thanks

Repair Quality

the repair looks great.

Customer Service

Everyone was friendly and helpful. They helped coordinate the rental car for me. They kept me informed on the progress of the repair.

Returned Clean

My Experience

I had an excellent experience with Caliber Collision from start to finish. The team was professional, friendly, and kept me informed throughout the repair process. The quality of the repairs exceeded my expectations, and my vehicle looks like new again. They made the entire process stress-free and completed the work in a timely manner. Even after extended repair time, my rental was paid for. Thank you to everyone at Caliber Collision for the outstanding customer service and craftsmanship. I truly appreciate the care you put into my vehicle and would highly recommend you to anyone needing collision repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The manager and office staff were great. Work performed was excellent. I would highly recommend you to others.

Likely to Recommend

Only thing I was not fond of was the length of time I had to wait to get it back but I also know how delivery people are too getting parts you need

Repair Quality

Customer Service

Returned Clean

My Experience

Floyd & the team were very professional and did an excellent repair job. I was updated on the progress & my car was finished as promised. I will recommend Caliber Collision to others.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean