Caliber - Cedar Rapids - Dodge Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Parts that were removed for re painting isn’t the same color as vehicle current colors. So I have a noticeable difference in car color/paint. Also was told they’ve done an ailment on vehicle but had to go to another shop to redo ailment since it wasn’t properly done. Nearly a month I’ve had dropped it off with them and now I’m having to rework on car since Caliber technician don’t properly know what to do.
Customer Service - 1.5/5.0 -
Didn’t receive any email response from technician. Nor did they even bother to respond to emails I sent for additional work that was needing a quote.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
needs better communications on backordered parts and completion date. Notified that car was ready late Friday .
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish-- the transaction and process was smooth, transparent, and I highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for all of your services and care for me and my vehicle! 10/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would recommend Caliber Collision
Repair Quality - 5.0/5.0 -
Very satisfied. Loved the text updates. The tech even offered to stay after hours so I could come get my car. Wonderful company and group of people working there.
Customer Service - 5.0/5.0 -
As previous comment
Likely to Recommend - 5.0/5.0 -
Caliber and Floyd were incredible to work with! They communicated clearly the whole way through, were efficient, and delivered outstanding customer service. We're so grateful for all their help with our car. Highly recommend!
Repair Quality - 5.0/5.0 -
Caliber and Floyd were incredible to work with! They communicated clearly the whole way through, were efficient, and delivered outstanding customer service. We're so grateful for all their help with our car. Highly recommend!
Customer Service - 5.0/5.0 -
Caliber and Floyd had outstanding customer service. We're so grateful for all their help with our car. Highly recommend!
Returned Clean
My Experience - 5.0/5.0 -
Great communication via text and extra effort on returning a clean, well cared for vehicle. Repairs look amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What can I say. You met all my expectations.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good communication and the work was perfect!
My Experience - 5.0/5.0 -
Efficient, appreciated the regular updates on vehicle. Josh great with customer service/communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went as promised and was pretty seamless overall.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Nope. Not a chance.
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
There was no one there to explain anything to me when I picked up my vehicle. Was just handed my keys by the receptionist and told the general location of my car. Tires were low from sitting for 2 weeks. Usually, it is a customer courtesy to check and fill tires prior to handing over a vehicle that’s been sitting in your shop awaiting repairs. Could have done better with communicating things that were not done that I had asked about. Just meh overall. Wish someone would have been there when I picked up my vehicle to explain things. Feels like they just wanted to get rid of me. As if the accident was my fault and I was inconveniencing them.
Likely to Recommend - 5.0/5.0 -
Very nice, and helpful people, my car was fixed, looks great, and was done early!
Repair Quality - 5.0/5.0 -
Everything looks great, back to factory!
Customer Service - 5.0/5.0 -
Everyone that I came into contact with, whether by phone or in person, were very professional and nice!