Gerber Collision & Glass - Champaign
Gerber Collision & Glass - Champaign offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Every one one was friendly, my only problem was they keep telling it was almost done...then I would receive a call saying it was not done. I have no problem with the amount of time it took, I would have just rather been told hey were behind it will be a few more days rather than trying to find rides to help get the car then cancelling. Other than that they were very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good. Paint matches great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept informed of my progress of my car, and my interactions on the phone were professional and pleasant. Overall, very satisfied with my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent service all the way around! Thank you so much!
My Experience - 5.0/5.0 -
I really like the communication level they provided and daily up dates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On a scale of 1to 10, i rate the Gerber team as a 10 plus. The service was fast, friendly and excellent quality. I will highly recommend this company to others. Also, you need to give your receptionist a raise. She has fabulous customer service skills.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Customer service was terrible, everyone except the front desk assistant! I was given three different completion dates, no one informed me my part was back ordered and I wouldn't get my car for 2 weeks and during those two weeks my very drivable car sat in a parking lot while I had to pay for a rental car because no one said "hey your part won't be in for two weeks why don't you come pick up your car and bring it back when the part gets in". I was told it's the parts fault for not communicating that but no one communicated anything and then the General Manager acted as if he was too busy to talk to me. Everyone had an attitude and made me feel as if it was my fault I was so upset. I was recommended to you guys by my insurance, which is no less to blame, and I would never recommend you guys to anyone. Terrible customer service. I had to drive 35 miles to you guys and they called me at 5:03 pm and said "your cars done can you get here by 5:30 because we close" as if I'm supposed to drop everything and come, they could have called me about 20 minutes before it was done and said hey it's almost done if you can head over or I can wait until you get here. Especially after everything else I had been through. I pick up my car and the work is done well but then they tell me my emblem is back ordered and I will have to drive back over there when it comes in so they could put it on. No one offered me a gas card for that or said they could send it to me and I could have someone local put it on. Just a bad experience and disappointing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber did a great job with my car. It looks great. They were also able to keep me updated about the progress even though I was unable to answer my phone. Everyone I spoke to was very nice and was able to help me with any request that I had. I hope I never have to use them again but I am sure I will have some problems in the future. Gerber will be the first place I look to when I do.