Gerber Collision & Glass - Crystal River

4.8 (182reviews)
97%
6934 W Gulf To Lake Hwy,  Crystal River,  FL  34429
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In operation 85 years.

Gerber Collision & Glass - Crystal River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda
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Email

Reviews (182)

Customers say
Overall Customer Satisfaction
Customers consistently praised Gerber Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop frequently exceeded expectations by cleaning and detailing interiors and exteriors as a complimentary bonus. Communication was a standout strength, with proactive text and email updates keeping customers informed throughout the repair process. Staff professionalism, friendliness, and helpfulness were repeatedly highlighted. Many customers were pleasantly surprised when repairs were completed ahead of schedule. A small number of customers noted areas for improvement, including more timely communication about delays, occasional missed repair details, and follow-through on outstanding issues - all reflecting direct customer feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... entire Staff Team was second to none, outstanding and the workmanship was amazing. They updated me along the way and made completion ..." Read more
"They did a really good job repairing the damage! I was greatly surprised that they detailed the inside ..." Read more
"... am very satisfied with the quality of their work. My car looks brand new, as if nothing had happened, and they also did an excellent job cleaning it before ..." Read more
"... time at the condition of my car on arrival and the repairs that were made as if my wreck never happened! Don't take this the wrong way, but I hope I never ..." Read more
"Customer service was amazing and the repair job is beautiful. I am very pleased all around. Thank you, Gerber Collision."
"... for me an I am grateful..everything was smooth an they did the work very fast just about 5 days max it took them ..I am very Grateful to gerber collision ..." Read more
"It was great work and got the car turned over faster than I was originally told it would be. Would recommend and will be back if ..." Read more
"... their estimated costs, delivered my car to me, and finished the job sooner than I anticipated - saving me money on the rental car." Read more
"Time frame to get it done. What originally was 2 weeks turned into 3. Costing extra for rental car. Inaccurate text messages. Was text ..." Read more
"The Gerber team did a fantastic job on our car. They were ahead of schedule and Tina kept us updated of the entire process. A ..." Read more
"Your customer service team is exemplary and is very informative keeping you posted on the progress of your repairs. Definitely would recommend."
"I'm happy with the repair and the process. The communication was excellent and the process was pleasant."
"The communication, updates and results were all incredible. Tina was a pleasure to work with and handled everything"
"... could be improved is communication regarding delays. I was informed only a few hours before the expected pickup time that my vehicle would not be ready and that the pickup ..." Read more
"They failed to keep me informed of the status of the repair. I kept calling to find out information."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Erica was super friendly and helpful initially with scheduling. Courtney handled everything with my repair very professionally, communicated every step of the way. The repair was completed faster than expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks good as new! They were on point with their estimated costs, delivered my car to me, and finished the job sooner than I anticipated - saving me money on the rental car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

see previous issues

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Gerber team did a fantastic job on our car. They were ahead of schedule and Tina kept us updated of the entire process. A job done by professionals.

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service and extremely nice workers

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent auto collision

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Tracy was amazing from start to finish.Her communication was outstanding. The work was done efficiently and timely. I could not be more satisfied!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire experience was amazing from dropping off our car until picking it up when completed. The entire Staff / Team was second to none, outstanding and the workmanship was amazing. They updated me along the way and made completion dates as stated. They cared about their customers and treated you like family. Their effort in every way was second to none. Thank You all for Effort on our Car, out car had less the 429 miles and the fixed ti look like the car we picked up from the showroom a month ago Great Job Team Gerber!

Likely to Recommend

Already Recommended Gerber Crystal River just Yesterday on Nextdoor to person look for Shop.

Repair Quality

My Brand New Car(less than 400 mile) looks Brand new AGAIN, Thank You

Customer Service

The entire Staff / Team are AMAZING / Top Knoch, From Drop off to Return car to Me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was amazing and the repair job is beautiful. I am very pleased all around. Thank you, Gerber Collision.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with service and personnel. Tina explained everything to me. I would recommend Gerber to anyone who needs this kind of service. I give everyone a 10

My Experience

Great people and cortney was wonderful to work with. The mgr was great and awesome team paint match was perfect. Would recommend over and over.

Likely to Recommend

Already have

Repair Quality

Great people Great work and cortney was wonderful to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It’s never fun having to get your car repaired but THANK YOU to Tina for making everything an easy going, stress free process

Likely to Recommend

Repair Quality

Some chipped paint spots were overlooked.

Customer Service

Super friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tina keep us up to date on our car they went beyond what the said they would do our car was finished before the date they had originally given us I would highly recommend Gerber and would use them again if I ever needed a repair again

Likely to Recommend

Repair Quality

Customer Service

Tina always kept us up to date on progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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