Gerber Collision & Glass - Crystal River

4.8 (206reviews)
97%
6934 W Gulf To Lake Hwy,  Crystal River,  FL  34429
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In operation 85 years.

Gerber Collision & Glass - Crystal River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda
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Email

Reviews (206)

Customers say
Overall Customer Satisfaction
Customers consistently praised Gerber Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop frequently exceeded expectations by cleaning and detailing interiors and exteriors as a complimentary bonus. Communication was a standout strength, with proactive text and email updates keeping customers informed throughout the repair process. Staff professionalism, friendliness, and helpfulness were repeatedly highlighted. Many customers were pleasantly surprised when repairs were completed ahead of schedule. A small number of customers noted areas for improvement, including more timely communication about delays, occasional missed repair details, and follow-through on outstanding issues - all reflecting direct customer feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... entire Staff Team was second to none, outstanding and the workmanship was amazing. They updated me along the way and made completion ..." Read more
"They did a really good job repairing the damage! I was greatly surprised that they detailed the inside ..." Read more
"... am very satisfied with the quality of their work. My car looks brand new, as if nothing had happened, and they also did an excellent job cleaning it before ..." Read more
"... time at the condition of my car on arrival and the repairs that were made as if my wreck never happened! Don't take this the wrong way, but I hope I never ..." Read more
"Customer service was amazing and the repair job is beautiful. I am very pleased all around. Thank you, Gerber Collision."
"... for me an I am grateful..everything was smooth an they did the work very fast just about 5 days max it took them ..I am very Grateful to gerber collision ..." Read more
"It was great work and got the car turned over faster than I was originally told it would be. Would recommend and will be back if ..." Read more
"... their estimated costs, delivered my car to me, and finished the job sooner than I anticipated - saving me money on the rental car." Read more
"Time frame to get it done. What originally was 2 weeks turned into 3. Costing extra for rental car. Inaccurate text messages. Was text ..." Read more
"The Gerber team did a fantastic job on our car. They were ahead of schedule and Tina kept us updated of the entire process. A ..." Read more
"Your customer service team is exemplary and is very informative keeping you posted on the progress of your repairs. Definitely would recommend."
"I'm happy with the repair and the process. The communication was excellent and the process was pleasant."
"The communication, updates and results were all incredible. Tina was a pleasure to work with and handled everything"
"... could be improved is communication regarding delays. I was informed only a few hours before the expected pickup time that my vehicle would not be ready and that the pickup ..." Read more
"They failed to keep me informed of the status of the repair. I kept calling to find out information."

Likely to Recommend

Repair Quality

Was happy with the results of the repairs

Customer Service

Very helpful. Communication was on par

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Your team did a fantastic job and I appreciate all the work and all the extra work that was put into repairing my vehicle. Tina was very friendly, professional, helpful, knowledgeable, took care of business, and kept me informed each step of the way. I cannot tell you how much I appreciate everything! Thank You!

My Experience

thank you for all your help

My Experience

I was completely pleased with the check in, inspection, set up of texts and communication. Picking up our beautiful Mustang was very easy. Tina was so impressive. Her knowledge of our vehicle and repairs completion was amazing.

Likely to Recommend

Clean. Precise repair to our Mustang.

Repair Quality

Wonderful experience with this repair.

Customer Service

Absolutely excellent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and done in a few days Thank you all

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a great job on fixing my car. Was always updated on how the process was going. Got it done in a timely manner.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional all the way to Gen manager explaining to me personally

Repair Quality

Tina was amazing, communication spot on! Workmanship was also amazing done like they were working on their own car.

Customer Service

Don’t know how it could have been better. Always txt’d with status

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job!

My Experience

Wonderful staff so helpful,sofriendly

Likely to Recommend

Highly recommend them.

Repair Quality

Truck was done ahead of estimated repair time. Beautiful repair job and fantastic office staff to work with. Very helpful!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service Tina is the bomb😀 my car the team at came out amazing thanks to all of

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very Friendly receptionist. And also text messages were very good with the update on my vehicle

Likely to Recommend

Repair Quality

Very friendly!! answered all my concerns

Customer Service

Very Friendly. Answered all my concerns

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for a job well done.

Likely to Recommend

Repair Quality

Customer Service

Good job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was quick, efficient, and communication from the shop, specifically Tina, was outstanding.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an excellent job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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