Gerber Collision & Glass - Crystal River

My Experience - 5.0/5.0 -

So far everything is good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Excellent ...... .. ...

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes, I was completely satisfied with dealing with Tina. The job was done before the deadline. It was absolutely done. Perfect I will say that I was satisfied in every way and how clean my car was when it was returned to me outstanding I will recommend your shop and Tina in the future work I will send to you including my own work thank you Ron .

Likely to Recommend - 5.0/5.0 -

Yes, I would recommend this your body shop to my friends and family

Repair Quality - 5.0/5.0 -

The job was done. I had the schedule and it was absolutely perfect. I got the call back as clean as the day I bought it from the dealership Tina was very helpful. I would recommend her and your body shop and I will be back anybody work I need in the future. Thank you.

Customer Service - 5.0/5.0 -

Like I said in previous comments, Tina was very helpful and I would recommend her and your shop to anybody I know.

My Experience - 5.0/5.0 -

They had my car finished earlier than expected. Staff were great, above and beyond. Helped with rental pick up +. I will never go anywhere else.

Likely to Recommend - 5.0/5.0 -

I already have..

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They made sure my rental was there on time. So informative. Smooth sailing from start to finish.

Returned Clean

My Experience - 5.0/5.0 -

Excellent service all around

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Tina was great!

My Experience - 5.0/5.0 -

I loved getting the frequent texts updating my on the progress of my repairs!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very considerate to customer throughout the process

Repair Quality - 5.0/5.0 -

Exceeded expectations

Customer Service - 5.0/5.0 -

Exceeded expectation's

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff is professional and timing was around what they said it would be, it took a couple of days longer because they had to order a lift door, which the insurance company wanted to be fix instead of replace, but Gerber realize that it would not look correct soo they informed the insurance that it would have to be replace. They kept me updated via text and promptly call me when it was completed. I highly recommend this company Miguel L. Carrillo

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great spot on service and quality work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great body work and paint;And staff was amazing and very helpful!!

Customer Service - 5.0/5.0 -

Great repair work and paint,Staff was great,and very helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courtney handled this whole problem greatly. She and the girl that’s the new receptionist are very good representatives for your company.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Extremely customer service care was 100% they were on top of everything. They went over and beyond for me.!!! I thank you for everything you guys did. You made all this in the repairs so easy and to pick up my car was excellent as I said the customer care was perfect. Thank you again.10/10 100%Satisfied

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 2.5/5.0 -

Back window has something all over it and it makes it hard to see. Also the car was soaked inside and I did not know it and I don’t drive every day so when I went to get in my car two days later, it stunk like a skunk. It was horrible and I couldn’t figure out what it was so I lifted the mats and it was dripping wet I took all the mats out and let them dry in the sun and open my doors. The overspray is on the window of some sort. I don’t know what’s on it. Also on my fender all that scraped spot is still there. Nothing was done to it. Several things customer service was beautiful. I really enjoyed the customer service side of it. You’re amazing people. I believe the water soaked and not vacuumed upwas an oversight, but defender bothers me a lot.

Customer Service - 5.0/5.0 -

The people that are working for you is a great asset to your company. They are kind and willing to help in any way they can!! I have nothing but the upmost respect for the people that work for you. They are a blessing when you have a problem, they seem to come right to your rescue. They are amazing. I think it’s 100/100 not 10/10 because they are fantastic. I don’t know what else to say. You’re just fantastic people no one thank you

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Chose 10 as they are willing to fix the follow up issues.

Repair Quality - 0.5/5.0 -

The repair is not complete as the bumper and body has a clear space. Also the windshield bow makes noise.

Customer Service - 5.0/5.0 -

Cortney is going above and beyond to make sure the vehicle is right before finalizing the repair.

Likely to Recommend - 0.5/5.0 -

Bad experience with your manager but the workers were very friendly and professional.

Repair Quality - 0.5/5.0 -

Your store Manager Joshua Robinson was very rude and unprofessional with my situation,my vehicle were with your company for a new rim and broken window,my vehicle was sent to a outside company for the front wheel alignment,when I picked up my vehicle,my car was pulling to the right,i drove back to gerber to let them know,a worker text drive my car and confirmed issue,Joshua came out in the public area to tell me my car is over 10 years old and I need to go to another location and get a 2nd opinion because the paperwork from the outside company confirm alignment was completed,and very dismissive towards me and embarrassing,so I left and took the vehicle to the tire company that provided the alignment,to have the issue resolved,Mr Robinson has very poor interpersonal skills and is not qualified to be a leader of a name brand company as Gerber, so based on my experience with him and i would never recommend your company to my family and Friends, customer Benjamin .

Customer Service - 4.5/5.0 -

The workers were very professional except Manager Josha Robinson he was terrible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I am telling all my friends

Repair Quality - 5.0/5.0 -

Above and beyond my expectations

Customer Service - 5.0/5.0 -

My GEICO rep was amazing