Gerber Collision & Glass - Crystal River
In operation 85 years.
Gerber Collision & Glass - Crystal River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Extremely customer service care was 100% they were on top of everything. They went over and beyond for me.!!! I thank you for everything you guys did. You made all this in the repairs so easy and to pick up my car was excellent as I said the customer care was perfect. Thank you again.10/10 100%Satisfied
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 2.5/5.0 -
Back window has something all over it and it makes it hard to see. Also the car was soaked inside and I did not know it and I don’t drive every day so when I went to get in my car two days later, it stunk like a skunk. It was horrible and I couldn’t figure out what it was so I lifted the mats and it was dripping wet I took all the mats out and let them dry in the sun and open my doors. The overspray is on the window of some sort. I don’t know what’s on it. Also on my fender all that scraped spot is still there. Nothing was done to it. Several things customer service was beautiful. I really enjoyed the customer service side of it. You’re amazing people. I believe the water soaked and not vacuumed upwas an oversight, but defender bothers me a lot.
Customer Service - 5.0/5.0 -
The people that are working for you is a great asset to your company. They are kind and willing to help in any way they can!! I have nothing but the upmost respect for the people that work for you. They are a blessing when you have a problem, they seem to come right to your rescue. They are amazing. I think it’s 100/100 not 10/10 because they are fantastic. I don’t know what else to say. You’re just fantastic people no one thank you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Chose 10 as they are willing to fix the follow up issues.
Repair Quality - 0.5/5.0 -
The repair is not complete as the bumper and body has a clear space. Also the windshield bow makes noise.
Customer Service - 5.0/5.0 -
Cortney is going above and beyond to make sure the vehicle is right before finalizing the repair.
Likely to Recommend - 0.5/5.0 -
Bad experience with your manager but the workers were very friendly and professional.
Repair Quality - 0.5/5.0 -
Your store Manager Joshua Robinson was very rude and unprofessional with my situation,my vehicle were with your company for a new rim and broken window,my vehicle was sent to a outside company for the front wheel alignment,when I picked up my vehicle,my car was pulling to the right,i drove back to gerber to let them know,a worker text drive my car and confirmed issue,Joshua came out in the public area to tell me my car is over 10 years old and I need to go to another location and get a 2nd opinion because the paperwork from the outside company confirm alignment was completed,and very dismissive towards me and embarrassing,so I left and took the vehicle to the tire company that provided the alignment,to have the issue resolved,Mr Robinson has very poor interpersonal skills and is not qualified to be a leader of a name brand company as Gerber, so based on my experience with him and i would never recommend your company to my family and Friends, customer Benjamin .
Customer Service - 4.5/5.0 -
The workers were very professional except Manager Josha Robinson he was terrible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am telling all my friends
Repair Quality - 5.0/5.0 -
Above and beyond my expectations
Customer Service - 5.0/5.0 -
My GEICO rep was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased about the work you did on my Mazda! Thank you so much’ Patricia
Customer Service - 5.0/5.0 -
I am very pleased about the work you did on my Mazda! Thank you so much’ Patricia
My Experience - 5.0/5.0 -
Tina was absolutely amazing to work with!!! She deserves a nice bonus this year. She kept me informed. She is very knowledgeable and true asset to your team. They did a wonderful job making my baby look new again! I appreciate everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tina is amazing.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Broken car pieces in my back seat area, had to take back sensors were installed incorrectly and the fitment of the front bumper is still not correct, I brought it to the attention of person helping me but she hasn’t followed thru with getting that corrected.
Customer Service - 3.5/5.0 -
No follow up on issue with bumper fitment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, helpful staff, beautiful repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would
Repair Quality - 5.0/5.0 -
Very good employees & friendly. Everything was clearly explained & communication was 👍
Customer Service - 5.0/5.0 -
It’d recommend your shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got it done really fast and looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was done fast and on time and job was perfect
Customer Service - 5.0/5.0 -
Every one was polite and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
I can't give you a rating now because I'm waiting for you to complete the job. Been waiting a week for parts ie windshield washer tank. Which should have been taken care of on the initial repair.
Customer Service - 2.5/5.0 -
The windshield washer damage was brought to the attention of the representative. But it was not repaired or replaced.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My truck looks great. It was ready before the scheduled date! Very satisfied with my experience!