Gerber Collision & Glass - Dewitt
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - DeWitt offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the great communication and updates on the status of my car throughout The repair process. The staff was great and the repair job was fantastic. I would definitely use Gerber again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything went as planned. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Wonderful service and work. Very happy with the repairs. Missed a couple of pins, solved by another Gerber site.
Returned Clean
My Experience - 5.0/5.0 -
very good experience for sure
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service & staff !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great follow up from your office team at the DeWitt location
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I returned to this facility due to a previous experience with the former Vision Collision. They did not disappoint me. Their quick attention to this repair and follow up was exactly what I expected. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I loved working with Justinia and Rj - they are great! My sister recommended Gerber Collision (GC) and I have now recommended GC to a friend. The body shop personnel did beautiful work on my vehicle- Thank You Everyone!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was really frustrated with the communication. I asked three times for an estimate on the back bumper of my car (which was not covered under my claim). I only got an estimate when I received a text that my car was almost ready to be picked up and I asked why I hadn’t heard back on the rear bumper. Once the estimate was finally sent to me, I said I would pass on fixing the back of my car, but asked if they could buff out any of the scratches. He said they would try, but when I picked up my car he said they couldn’t get them out (only when I asked again about them). The back of my car looked untouched...I don’t think they even tried and was maybe taking advantage that I was a woman and wouldn’t notice. I was also told that they would call my insurance company to set up a rental and that they would have that ready for me on Monday when I dropped my car off to them. When I called on Monday to be sure there would be a rental available (as they never called me back), they said they don’t handle rentals and it was my responsibility to set that up directly with my insurance company. I would have had no problem setting that up, but I should have been told that initially instead of saying “we will get it taken care of and let you know”. If I would have showed up on Monday like they asked me to, I would not have had a rental available to me. The work was nice that they completed, but overall I would go some place else. I never write reviews, but was very unhappy that this couldn’t have been an easier process.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
The communication was very poor with this location. I was told to bring my car in on a Monday for the repairs and they would call State Farm to have the renal car set up for me that day. They said the rental car would be taken care of and they would call me with any problems. I never heard back from Gerber (and assumed everything was a “go”) however, I called the office on Monday to be sure there was a renal available before I drove the 20 minutes to the shop. I was told by a different man that it was actually my responsibility to schedule the rental car. I wish the man I spoke with the previous week would had followed up with me because no car was available that day when I tried to set up the rental car and I had to wait another day to begin the repairs…which isn’t convenient when working a full time job. I also had to ask three different times for an estimate to my back bumper as I was interested in getting that repaired while my car was in the shop (which was not covered under my claim). I only got an estimate on the bumper the third time I called the shop as they said my car was almost ready to be picked up and I explained I wasn’t happy I hadn’t received an estimate yet. I ultimately deiced to pass on the additional repairs, but asked if they could at least buff out the scratches and extra paint on my back bumper and I would get the repairs done at a later time. The man said he would take care of it, but when I picked up my car and asked about the paint he said, "oh no sorry it wouldn't come out". I looked at the back of my car and I could tell he didn't even try. I was able to get the extra paint off myself when I got home. Overall, I am not happy that I had to follow up with this company multiple times and wished the process would have been much easier.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so nice. They got me in and out quickly and did a great job. Helps make a stressful experience more pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second time I have been sent this survey. I have already completed it once.
Customer Service - 5.0/5.0 -
Everyone was very friendly.
Returned Clean
My Experience - 5.0/5.0 -
The communication via text message on the status of my car was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The text updates were great! Would come back again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
RJ Miller was great. Very professional place all the way around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We have used this location a few times and have been very pleased. This experience is no different. The staff was very polite and accommodating, the work was completed on time with much satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job with the rock chips in my hood. I would use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I found most impressive the professionalism that was displayed upon my arrival to the business on the first time and the same professionalism continued to my very last contact. I appreciated the fact that I was kept informed all during the repair process. So pleased with their work and professionalism and will recommend Gerber Vision in Dewitt, Mi, but not the location on S. Pennsylvania in Lansing, Michigan where the customer service and response is below average. Thank you for your service, and a job well done on my vehicle.