Gerber Collision & Glass - East Peoria
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - East Peoria offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with my car thank you so much
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an amazing job fixing my jeep and went absorbe and beyond! My car looks brand new, they exceeded my expectations and were so detailed they impressed me. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I won't go anywhere else.
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
After having difficulty with a bumper that went missing in shipping I was pleased to have my car back. The work that Gerber did was great. All of the staff was very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a fantastic job. Would definitely use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really nice experience. People were friendly and helpful as well as patient. Frequently received text updates about the repair and estimated completion date. Would definitely go back in the future
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All the staff I dealt with at Gerber were kind, professional, and explained everything perfectly. The whole process was seamless and they even handled the rental car situation for me. We definitely go back for other repairs.
Customer Service - 5.0/5.0 -
The staff was responsive and professional as well as patient
Likely to Recommend - 5.0/5.0 -
Good availability and good work.
Repair Quality - 5.0/5.0 -
Pretty good communication, only small issues which were a light that was replaced was not working and all the tires were not inflated.
Customer Service - 5.0/5.0 -
Good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship and outstanding customer service. I am very appreciative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The receptionist is so pleasant and knowledgeable. I thought I would just b taking the car down for them.to look at it and give me a temp fix for the n door, but they said I couldn't drive it bc it was not safe and they couldn't do n e thing to get the door m closed. So the receptionist drove me home. I was so thankful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I would have liked more proactive communication the day our vehicle was done. Phone call
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on final outcome of repair work that is still required.
Repair Quality - 3.5/5.0 -
Numerous issues when picked up and a few months and still not resolved. Rear bumper trim does not align properly, water ingress during car wash or heavy rain into rear tailgate, rear bumper tow hook cover is a different shade of color, blind spot monitor and rear traffic alert assist systems do not function and create a failure indication when activated, rear window defrost does not appear to function and read hands free tailgate open sensor is near passenger side exhaust and not near the previous location(closer to center of bumper). Rear deck trim to rubber gasket was not installed correctly, was causing a scraping sound when opening or closing rear tailgate, I fixed this personally.
Customer Service - 2.5/5.0 -
Updated shop each time I recognize an issue, most discovered day of pickup or initial drive home. Manager keeps delaying a return visit to repair issues reported. Had an appointment this week, with manager setting the date in advance but vehicle was not fixed (not sure it was looked at).