Gerber Collision & Glass - Eau Claire
Gerber Collision & Glass - Eau Claire offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication and updates were first class. The car looks great again. Great job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber was fantastic!! They did such an awesome job. They were efficient and so kind!
Likely to Recommend - 5.0/5.0 -
100% I would recommend Gerber to anyone.
Repair Quality - 5.0/5.0 -
Gerber was amazing. They were so beyond kind, helpful, and efficient. They did a wonderful job on the repair and my car looks great. I appreciated their friendly staff, who were super willing to help and make sure things worked for me and them. I would for sure go back to them if necessary.
Customer Service - 5.0/5.0 -
They were amazing!! I can’t say enough kind words. They were friendly, helpful, and trustworthy.
Returned Clean
My Experience - 5.0/5.0 -
Fine service and people
Likely to Recommend - 5.0/5.0 -
100% satisfied and would recommend.
Repair Quality - 5.0/5.0 -
Excellent work and terrific customer service.
Customer Service - 5.0/5.0 -
Great use of texting system which kept me aware of the progress happening.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were always very good about calling me back
Returned Clean
My Experience - 5.0/5.0 -
Such an easy process. You look care of all my concerns and kept me updated on the changes. Extremely satisfied with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Timeline markedly longer. Text updates are impersonal and give little information on progress. Repairs not complete so we are continuing to be inconvenienced because of staff errors and forgetfulness just to get the car fixed completely. Not a good service experience and would not recommend.
Likely to Recommend - 0.5/5.0 -
With all the changing of the prices and the quality of time that was put into the truck in the price changes definitely not. I feel definitely that I was taken to cleaners on this when I can get the parts for a lot cheaper than what they quoted me and the little bit of work that was done of replacing parts
Repair Quality - 1.0/5.0 -
Definitely not satisfied with repair once again the price that I was given in the beginning, change four times I would’ve done the job myself since I am qualified for complete restoring a vehicle and getting parts I just feel like I got taken for the amount of work that was done
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Everyone was great to work with and very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The workmanship was excellent. The timeliness and communication was not.
Likely to Recommend - 4.0/5.0 -
Communication and dead line after all the parts were in was not good.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had to call most days for an update and when all the parts were in we still weren’t a priority. Waited a week after parts were in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tami , Andrew, Jeff and Crew did a great job. Very refreshing not like Shitcago. Please reward them with lunch, gift cards, or raises.
Customer Service - 5.0/5.0 -
Rewards for all
Returned Clean
Likely to Recommend - 5.0/5.0 -
Probably
Repair Quality - 5.0/5.0 -
So far everything is good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I really want to give this a 1. But I am giving it a 10 based on the staff I had contact with and met, and those that did the work. But, if based on the GM, who I have now encountered, I rate it a 1! The General Manager, Lori Teigen. I saw her interacting with the staff. She was very unprofessional while speaking very fast, and using a sharp, harsh, mean tone of voice. She was rude and sarcastically stated to a staff member, "Isn't that what I just said?" Ms Teigen was condescending in her tone of voice and cruel. If I spoke like that to my employees they could report that as harassment!!! I couldn't believe how, and what, she said. and how disrespectful Ms. Teigen was during the interaction with her employees. Then she proceeded to go outside, sit in a chair NEXT to the building to smoke a cigarette. The wind blew the smoke right towards a customer who was walking to their car! I'm sad and scared for those employees.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
When I got the estimate the person took pictures all the way around the truck. I understood it would fix the rust issue all the way around. The rockers have not been touched. It was not explained only the fender would be fixed.