Caliber - Eau Claire

4.8 (298reviews)
97%
2516 Truax Blvd,  Eau Claire,  WI  54703
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (298)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent and proactive text updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with vehicles described as looking brand new upon return. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule. Several customers were pleasantly surprised to receive a cleaned interior along with their repairs. A small number of customers noted areas for improvement, including occasional delays, inconsistent follow-up communication after initial postponements, and isolated concerns about repair quality and fit. These observations come directly from customer comments and reflect opportunities to further elevate the already high standard of service.
AI-Generated from reviews written in the last 12 months
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"Excellent communication and updates from start to finish. The quality of work is unparalleled. A great experience all around. Best in the business hands down."
"Absolutely the best experience we have ever had with getting repairs done."
"The staff were phenomenal. They were quick with clear communication during the entire process. Any issue we had was fixed and handled immediately. ..." Read more
"Excellent customer service, Great communication, Efficient turnaround time"
"... repair was progressing and when the car was ready. The repair work was superior. It looked exactly like the day I brought it home from the dealership" Read more
"Truck was finished one week ahead of estimated time frame and it looks great"
"... all my questions. The staff was super friendly and my car was done earlier than expected which was great!!!" Read more
"Fast Service five days earlier than estimated time!"
"3 weeks over estimated install time, picked it up with an extremely loud rattle in the front end. Ended up ..." Read more
"Very professional and kind. Finished my car way before the estimated date."
"... never heard of them so I had no expectations. The communication was phenomenal as I was sent texts with updates frequently. My van looks brand new and I ..." Read more
"Communication was great. The work done was flawless. Great Job!"
"Excellent Customer Service great communication"
"... which I appreciate since I didnt have a rental car, great with text updates, and as a bonus the interior of my car was cleaned, which I did not expect but greatly ..." Read more
"Communication was great, took a lot less time than originally expected. Great experience all around."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good overall

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service, always kept us updated. Even coordinated our car rental and everything for us. Nothing but great things to say about these guys

My Experience

Very professionally done work, zero complaints.

Likely to Recommend

Repair Quality

Looks good as new.

Customer Service

Great car repair shop with really friendly and professional staff. Took care of me with no troubles or annoyances at all.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Amazing people

Repair Quality

People are fantastic. The paint job is fantastic. The lady up front, and chris are great! But between my license plate bolt catchers were smashed in that holding my plate that wasn't like that before, and the diffuser wasn't fully attached well, but they fixed it when i told them

Customer Service

People are fantastic. The paint job is fantastic. The lady up front, and chris are great! But between my license plate bolt catchers were smashed in that holding my plate that wasn't like that before, and the diffuser wasn't fully attached well, but they fixed it when i told them

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Customer Service great communication

Likely to Recommend

Repair Quality

Excellent communication great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks great. I really appreciated the interior and exterior detail too!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job Communication was great and my vehicle looks brand new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was finished early and looked great. They returned a clean car as well which is always appreciated. I would recommend Caliber to anyone looking for body work. Kristin

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris and the receptionist were so very welcoming and help. I felt comfortable with Chris from the moment of introduction. I felt very comfortable in leaving the car there for repair. He showed me the completed work and I was more than excited. My new car looked new again. I will definitely be willing to refer others to Caliber. THANK YOU

Likely to Recommend

10 +

Repair Quality

Very customer friendly, seemed genuinely sincere in being of service. Chris, my first team member was very on target with his initial estimate and made sure I had am questions and concerns addressed. Car was returned evn a bit earlier than the estimated timeframe. Car was totally restored to its new car status that it was brought there, with less than 900 miles. Totally appreciated the entire service process and have mentioned you by name several times to friends and acquaintances. Thanks also to the service rendered by the receptionist! Very helpful and again assured all my questions were addresses. And a loud shout out to the behind the scene guys.

Customer Service

See my general comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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