Caliber - Eau Claire

4.9 (329reviews)
98%
2516 Truax Blvd,  Eau Claire,  WI  54703
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (329)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was a standout, with vehicles described as looking brand new upon return. Timeliness was frequently commended, as many repairs were completed ahead of schedule. Customers also appreciated the bonus of having their vehicles cleaned inside and out. A few customers noted delays and occasional communication gaps as areas for improvement, and rare quality concerns were mentioned. Overall, the experience was described as professional, friendly, and highly recommendable.
AI-Generated from reviews written in the last 12 months
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"Absolutely the best experience we have ever had with getting repairs done."
"Excellent communication and updates from start to finish. The quality of work is unparalleled. A great experience all around. Best in the business hands down."
"The staff were phenomenal. They were quick with clear communication during the entire process. Any issue we had was fixed and handled immediately. ..." Read more
"Excellent customer service, Great communication, Efficient turnaround time"
"... repair was progressing and when the car was ready. The repair work was superior. It looked exactly like the day I brought it home from the dealership" Read more
"Communication was great, took a lot less time than originally expected. Great experience all around."
"Looks great, got done ahead of schedule which I appreciate since I didnt have a rental car, great with text updates, ..." Read more
"3 weeks over estimated install time, picked it up with an extremely loud rattle in the front end. Ended ..." Read more
"The repair work was good. The amount of time it took was extremely long. It should have taken almost 2 months."
"They worked extra hard and rushed to get my vehicle done since I was paying OOP for a rental car. Completion was much earlier than expected."
"Clear information throughout the entire process, kept me in the loop and updated at each stage. Answering questions patiently and communicated everything efficiently ..." Read more
"... never heard of them so I had no expectations. The communication was phenomenal as I was sent texts with updates frequently. My van looks brand new and I ..." Read more
"Communication was great. The work done was flawless. Great Job!"
"I loved the constant communication and they were very friendly and accommodating"
"... there today made this go from a ok experience to the worst customer service experience ive ever experienced in my life, wouldn't listen to me and he just HAD ..." Read more

My Experience

Will recommend. Solid customer service and great work.

Likely to Recommend

Repair Quality

I'M VERY IMPRESSED WITH THE JOB CALIBER COLLISION COMPLETED ON MY CAR. LOOKS LIKE NEW AGAIN

Customer Service

I'M VERY HAPPY WITH THE JOB CALIBER COLLISION DID ON Y CAR. LOOKS LIKE NEW

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality service. Stayed within the quote. Thank you!

My Experience

Likely to Recommend

Repair Quality

Excellent service and communication.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication. Very kind and respectful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Always answered my phone calls and kept me involved in the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Team did a great job grooming inside and washing the outside of my jeep! The team done an excellent job with painting the bumper! Even though I didn't get my jeep the few times I was notified, they were waiting for the part from dealership. Over all Caliber exceeded my expectations when they stepped in to pay for the loaner! Thank you!

Likely to Recommend

Repair Quality

I had a piece to trim start flying off on the interstate after pick up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service, friendly and professional employees and quick turnaround. Will definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice staff and the work done was great. Getting the car back all cleaned up, inside and out, was a nice touch.

Likely to Recommend

Repair Quality

Very nice work. Great communication. Getting back a detailed clean car was a nice touch!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality communication and helpful workers who were very informative and also helped me learn a few things about repairs. Just wish my brakes could’ve been taken care of

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication was great. Second time using them. Highly recommended!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with the service I received. Everything was explained, and there were no surprises at the end of the repairs which were done in a timely manner. I appreciated the ongoing communication and was pleasantly surprised by how clean my car was (both inside and out ) when I picked it up.

Likely to Recommend

Very likely to recommend to others

Repair Quality

Repairs were done in a timely manner with no surprises. Good communication throughout the process. I am very satisfied with the whole process

Customer Service

Customer satisfaction is high

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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