Gerber Collision & Glass - Eau Claire

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything is good, really nice people I will give you a 5 start!!

Likely to Recommend - 5.0/5.0 -

I already got a vehicle that I need to take for them to repair it!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very good!!!

My Experience - 5.0/5.0 -

The communication was fantastic!! Always kept me updated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

This is the second time I used Gerber. Gerber gets my vehicle in for repairs quickly. They keep me informed on the progress and their repairs are flawless. I have State Farm for insurance and I referred Gerber for their customers. Thanks again

Likely to Recommend - 5.0/5.0 -

I also referred Gerber to my insurance company for quick and flawless repairs

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Excellent service. Excellent communication. Excellent people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

I liked getting the email updates and everyone was friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly helpful stafg

Customer Service - 5.0/5.0 -

Wonderful staff

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My Experience - 5.0/5.0 -

VERY friendly employees and professional. From the front end employee to the repair people. Would definitely refer friends to Gerber Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly and professional. Would definitely refer people to this shop.

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Likely to Recommend - 0.5/5.0 -

Poor quality of work, poor customer service at front desk, and shop is unwilling to admit that they made mistakes

Repair Quality - 0.5/5.0 -

Gerber failed to do what they were paid to do, which was to remove the overspray to my car. After they “completed” my car I found overspray on every panel still. There is overspray on all of the glass and I am now in an argument with Gerber and the adjuster for the job not even close to being complete.

Customer Service - 0.5/5.0 -

The lady at the front desk was rude the second time I came to pickup my car after the first time I clearly showed to them that there was still overspray. When I walked in the second time she just asked for the rental keys and gave me my keys without addressing me in any polite way or anything. I still had to argue with the shop Forman about how the overspray was still there and now I am waiting on them and the adjuster to come to their senses

My Experience - 5.0/5.0 -

Each and every staff member that I had contact with was personable, knowledgeable, professional. I was well informed of every step of the way; it all went seamlessly. I received much better service than I expected. Above and Beyond is the best way to describe the staff and service. Thank YOU

My Experience - 5.0/5.0 -

Was very pleased with how my car came out! Service is top tier at Gerber Collision! Will be recommending them in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Everyone was very friendly and did a great job explaining what needed to be done. I was surprised repairs were done so quickly. My car looks great. Inside and out

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Positive

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good job!!

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

The workmanship was excellent BUT, I am unhappy about the process for estimates. You are well aware that your shop is the preferred provider for The Hartford. Any repairs you accomplish are "guaranteed". The initial estimate was something over $3,000. You then called or texted that you had found a couple additional problems after a closer inspection. When I picked the vehicle up, I was told there were a couple of things on the original estimate that did not require replaced parts and that your computer system was "down" and you would provide me with the itemized bill by text. The bill was delivered later that evening. The amount was well over $6,000, considerably more than the original estimate. Here are 3 that nags that are particularly bothersome: 1. This is the second time I have brought you a vehicle with damage caused by a deer. The first time, it was the same scenario- an estimate that was far lower than the final repair itemization. I see a pattern that seems questionable. 2. Was the computer system actually down? Or did you not care to get my reaction face-to-face? I may be mistaken but I believe the same thing happened with the first repair. 3. Giving artificially low estimates to secure the job and then inflating the actual bill strikes me as either a scam to have the insurance company pay more which ultimately results in higher premiums to the consumer or perhaps there are kickbacks coming into play here. I surely hope not. Bob

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your company has worked on all of my last five cars I've owned. I have always remained faithful, because of your great quality work! Thank you!!! Kevin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an amazing job! Best customer service in the region!

Customer Service - 5.0/5.0

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