Gerber Collision & Glass - Eau Claire

My Experience - 5.0/5.0 -

Thank you for doing a great job on our Mazda. We also really appreciated the timely communication with us on how the process was going throughout the time the vehicle was being repaired.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Brooklyn and Eric were very accommodating and understanding of my needs. I dropped my truck off the day before my appointment and the work was finished that day! Now that's service!!

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new again - thank you.😊

Customer Service - 5.0/5.0 -

Lori and Brooklyn were competent and personable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Car looks great. Even cleaned the interior when completed.

Customer Service - 4.0/5.0 -

Company worked with my schedule to get the vehicle finished

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice, efficient, accommodating

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I had to had them keep my truck to redo it in spots

Customer Service - 3.5/5.0 -

I had to point out spots that needed attention

Likely to Recommend - 5.0/5.0 -

Only if the regular people were working.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

There were difficulties because the receptionist was a sub and promised things like frequent updates and emails, none of which happened. When I picked up my car, the regular receptionist and one of the men who worked on my car were wonderful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Appreciated the staff's accommodation for an early drop-off and late pick-up of my vehicle, as I was out of town the week of my appointment. And everyone was very friendly!

Returned Clean

Likely to Recommend - 2.5/5.0 -

This was my 2nd time with them in 6 months, had same lack of communication then. Not sure I'd recommend that to anyone.

Repair Quality - 4.0/5.0 -

While I am quite happy with the work and end result, the lack of communication is why I'm only giving an 8.

Customer Service - 2.5/5.0 -

I had to call to get a status update past the promised date.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Took lot longer then previously told

Customer Service - 4.5/5.0

Returned Clean