Gerber Collision & Glass - Farmington (AR)

4.8 (3,063reviews)
96%
276 E Main St,  Farmington,  AR  72730

In operation 85 years, 6 years at this location.

Gerber Collision & Glass - Farmington offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (3,063)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and timely - often early - completions. Many highlight the exceptional repair work, with vehicles returned looking brand new, frequently accompanied by complimentary detailing. Staff are widely described as professional, courteous, and knowledgeable. Customers appreciate being kept informed at every stage through calls and texts. A few customers noted areas for improvement, including occasional miscommunications, parts delays, and isolated quality concerns on initial repairs - all drawn directly from their feedback.
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"Excellent work! Looks like new and completely blends with the rest of the side panel! Cant tell that anything ..." Read more
"Very professional and speedy work. Looks like it was never in a collision."
"Faster than I expected, fantastic work looks better than new."
"The customer service, quality of work, and time frame of completion are all reasons I will recommend in the future!"
"... ones vehicle. They pay attention to every detail. My truck looked like it was brand new. Thank you!" Read more
"It was actually completed ahead of schedule."
"It was done 10 days earlier than expected"
"Very polite, courteous and professional. My car was ready several days before the date scheduled. Ive used Gerber Collision three times over the past ..." Read more
"I appreciated the communication and quick work! My car was done a week ahead of what was expected. I went back after with an unrelated issue which I ..." Read more
"Multiple delays in getting the repair work done. The replaced roof seem is not smooth."
"We received regular updates about the progress of our vehicle"
"I thought it was phenomenal that you guys touch base with me every time you guys took it to a different area. You kept up with communication ..." Read more
"Worked super fast! Kept in constant communication about everything that was going on. I had a great experience with them!"
"Was not informed at all."
"Multiple miscommunications resulting in conflict of work requested."

My Experience

The front office lady was very professional and personable…that was a good start. Angel was kind and professional as well. Both ladies represented Gerber well!

Likely to Recommend

Repair Quality

Very accommodating and very pleasant. Angel sold me from the very beginning

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Fantastic service, great communication and updates. They even finished my repairs 2 days early! Would highly recommend them.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

My Experience

I really appreciated your service called load leveling or something similar. I was able to get my car to another of your shops and in doing that I got it back completely done with no more waiting. They did an outstanding job - thank you!

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Repair Quality

Customer Service

My Experience

i am more than satisfied i love it!!!

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Repair Quality

very pleased!

Customer Service

Great group of people, Jordan is a helluva body specialist.

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This is my second time working with Gerber this year. I have recommended this location twice already!

Repair Quality

Customer Service

My Experience

I was completely satisfied with all they did for me, I’d be coming to them if I need service again.

Likely to Recommend

Yes I would recommend this business

Repair Quality

Work on my SUV was perfectly fixed. I would go back again in the future if I needed to.

Customer Service

Customer service was great.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Angel was so special and kept me updated regularly. Everyone were polite and helpful. Thanks to everyone!! But special Thanh’s to Angel.

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Absolutely the best!!!👍❤️

Repair Quality

Customer Service

Returned Clean

My Experience

Went above and beyond. Even polished my older headlights and washed the car. Done a week earlier than expected. Been there several times for my repairs and always satisfied. Highly recommend

Likely to Recommend

They go above a lot of other's. Very professional

Repair Quality

I've used Gerber for our family accident needs several years and always excellent work. They even buffed my headlights. Looked better for sure

Customer Service

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Repair Quality

Satisfied with the install/repair. They were unable to remove toxic fumes odor from the original accident. Took 30 days for repairs to be completed which was much longer than the originally estimated 10 days. Cost me over $170 in additional taxes for rental car past the 10 day timeframe. Personnel were very helpful.

Customer Service

Returned Clean

My Experience

We used Gerber when it was St Louis Body Shop, and the same level of excellent service remains. We appreciate your offering to take the car to NWA when the Springfield shop was still dealing with hail damage. Jordan in NWA was wonderful. He kept us updated on the progress and went out of his way to make the car look so much better. We very much appreciate his efforts. Thank you.

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Very expensive even though I didn’t have to pay anything.

Repair Quality

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My Experience

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Repair Quality

My car looked perfect The people there are very friendly and get things done quickly. Thank you I’m Very happy

Customer Service

My Experience

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Repair Quality

The process was great for beginning to end.

Customer Service

Staff went out of their way to be friendly and informative

Returned Clean