Gerber Collision & Glass - Springdale (Ar)

My Experience - 5.0/5.0 -

My car looks great after Gerber was able to repair it.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I am pleased with everything but the door seal is leaking pretty badly

My Experience - 5.0/5.0 -

I was very happy with quick quality work & your professional courtesy to me in the process. Highly recommended on your website.

Likely to Recommend - 5.0/5.0 -

I would highly recommend

Repair Quality - 5.0/5.0 -

Great service. Would highly recommend.

Customer Service - 5.0/5.0 -

Very courteous & professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

The estimate missed a part and so they worked with me on the adjustment.

Customer Service - 5.0/5.0 -

Very good customer service.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I especially appreciate the front desk staff for making sure I was completely satisfied with my restoration. Many thanks to you.

Likely to Recommend - 5.0/5.0 -

I especially appreciate how personable the front desk personnel were with me and how much they seemed to care about my satisfaction.

Repair Quality - 5.0/5.0 -

Beautiful job. Couldn’t be happier with the repairs to my vehicle.

Customer Service - 5.0/5.0 -

Thank you for a job well done. My car looks like it did when I bought it.

Returned Clean

My Experience - 5.0/5.0 -

Gerber was super quick and got the job done correctly. I really appreciate how well they worked with the rental car company as well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very friendly, helpful and communication was ideal.

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber to my granddaughter.

Repair Quality - 5.0/5.0 -

Very professional and timely service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Every staff member was easy to get along, polite, knowledgeable, and they communicated throughout the process to keep me updated. Topshelf work, very impressed, and satisfied with their work. Fantastic and impressive craftsmanship! ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you wonderful work!!!!

My Experience - 5.0/5.0 -

You guys doing great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Un even gaps in final work. Noticeable besides that its ok

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The repair is slightly off

Customer Service - 3.5/5.0 -

Is it possible to get the repair quote closer to the actual repair cost?

Returned Clean

My Experience - 5.0/5.0 -

The car is better than new and they made sure to get it back to me with all my belongings in a safe and easy to find spot so it wasn’t hard readjusting to it afterwards

Likely to Recommend - 0.5/5.0 -

I would never recommend the Arkansas shop. Given that is what this survey in reference to, since it’s a satisfaction survey with my completed repair — because AR marked the repair complete. The Arkansas shop is super sketchy. I am grateful to have the Springfield shop looking out for my best interests and I am awaiting their final repairs.

Repair Quality - 1.0/5.0 -

When my RAV4 got back to the Springfield MO Gerber from Arkansas, they wouldn’t even give it back to me because it had the wrong bumper, looked terrible, and the hood wouldn’t latch. Makes me question everything the Arkansas shop touched - terrible quality control. My car was returned to Springfield 8 days ago and it’s still undergoing additional repairs.

Customer Service - 5.0/5.0 -

Totally satisfied with the Springfield MO manager, Caitlin. She is making sure my vehicle is properly fixed before returning it to me

Likely to Recommend - 5.0/5.0 -

I will tell everyone

Repair Quality - 5.0/5.0 -

Knowledgeable, and works quickly and efficiently. Always kept me updated with the process and the office staff was easy to work with and friendly. I will recommend this shop and business to anyone in need.

Customer Service - 5.0/5.0 -

The best

Returned Clean

My Experience - 0.0/5.0 -

all the repair work on the outside of the vehicle was perfect; I am confused why the windows were rolled down for the outside repairs. the interior of my truck was covered in thick dust everywhere it took me an hour and a half to clean up the inside. but other than that good job.

My Experience - 5.0/5.0 -

Repair looks original. Paint match is great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job fixing the rust issue on my rocker panel

Customer Service - 5.0/5.0 -

Very friendly and knowledgeable

Returned Clean