Gerber Collision & Glass - Florence (Sc)

My Experience - 5.0/5.0 -

Outstanding job on repairing my vehicle. Not only did the repair the car the vacuumed and washed off the bird mishap on the passenger side. This repair shop went above and beyond and got my car car in one day. Simply incredible service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

I am GRATEFUL to you for a JOB WELL DONE thanks 😊

Customer Service - 5.0/5.0 -

I am GRATEFUL to you for a JOB WELL DONE thanks 😊

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

time eta and was done earlier than expected. Everything and everyone was perfect and I will be a long time customer now.

Likely to Recommend - 5.0/5.0 -

I will definitely be taking my truck/car here for future services and I will be recommending to anybody who needs a professional

Repair Quality - 5.0/5.0 -

Provides excellent service and in a timely manner

Customer Service - 5.0/5.0 -

Everybody was respectful and was able to answer any questions I had with no problem or hesitation

Returned Clean

My Experience - 5.0/5.0 -

Patrick was so nice will return again

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I'm good no complaints here staff needs to work on how the customer sees them

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

See initial comment.

Repair Quality - 1.0/5.0 -

1. My truck was broken into while at Gerber, and I was informed by a message left from a FCSO Investigator. It was somewhat disturbing to get a call out of nowhere from FCSO as I had no idea what the matter could be. 2. I was told my deductible was $1000 when I was called to pick up my truck. My deductible was actually $500, and when I informed Gerber this was a mistake I was told I was incorrect multiple times. I had to call Progressive to get the matter resolved before I was able to pick my truck up. 3. My F-150 was at Gerber for three weeks. The evening I picked it up I noticed an 8-10 inch long crease/dent running vertically down the front passenger door. The particular door panel was an OEM replacement and was new according to my invoice. It should not have an imperfections and would never pass QA at Ford. My attempts to have this matter addressed have been met with indifference. I called on a Thursday and spoke to Tom, and he told me to bring it up there anytime for it to be looked at. I informed him I’d bring it the following day. The next day I went to Gerber, and I was informed there was no manager available to look at my truck although the parts man did look at it. He informed me to bring it back the following Wednesday. I took it the following Wednesday, and the Assistant Manager Patrick looked at my truck. He could clearly see what he called a crease on the door, but he said I would merely be chasing imperfections and was otherwise indifferent about my concern. It goes without saying that a new door panel should have zero imperfections. I’m sure Patrick would not find it acceptable if he got his Ram 2500 back from a body shop with a long crease on the door panel that was newly replaced. In any event, he took photos and told me that he would leave a detailed memo regarding the issue to the manager, Tom. Patrick then told me since Tom was out of the office that I could call the following Monday to speak with Tom. I called the following Monday to speak with Tom. He said he was unaware of the issue and I told him about the crease/dent in my newly replaced door. Tom said he needed to look at the photos of my truck and he would call me back later that day or the following day. I never mentioned any photos, so I’m not sure how Tom knew that Patrick took photos if he was never informed about the issue. Nevertheless, it has been over a month, and I have not heard a peep back from Tom or anyone else at Gerber. I do not need to say it, but getting an automobile back from a body shop with a long crease down the door that was replaced is not in anyway considered acceptable body work not to mention the constant run around and indifference surrounding the matter from Gerber. The crease/dent decreases the value of my truck, and obviously it is an eye sore and a constant reminder of the poor service I received from Gerber. Any good body shop should guarantee their work. I will be speaking with Progressive again about how this has been handled and what it will take to ensure that my truck receives the quality repair it should have in the first place. Doug

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

For sure!

Repair Quality - 5.0/5.0 -

Looks good if ever find a chrome piece to go around the top of the will rail, please let me know new or used.

Customer Service - 5.0/5.0 -

It really looks great, Thanks!

Returned Clean

My Experience - 5.0/5.0 -

I just received my vehicle today. So far I am very satisfied w my repair Kyle was awesome to work with and I was updated along the way as to how long the repair was going to take. To my surprise I was notified a day early my vehicle was ready for pick up

Likely to Recommend - 5.0/5.0 -

But I will look over very carefully to make sure parts are correct and installed

Repair Quality - 2.5/5.0 -

The repair on the door was excellent I have had no trouble. The only reason I leave a 5 is bc my vehicle is out of alignment that was not addressed It pulls to the right when I am driving and my steering wheel looks crooked

Customer Service - 4.0/5.0 -

Customer service was really good Kyle was specific Just wish my alignment wasn't off

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0