Gerber Collision & Glass - Frederick (Md)

4.7 (99reviews)
95%
1317 Bucheimer Rd,  Frederick,  MD  21701

In operation 85 years.

Gerber Collision & Glass - Frederick offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
Kia

Reviews (99)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with many highlighting the friendly, professional, and accommodating staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates, transparency, and timely responses throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look better than before the accident and that work is completed to professional standards. Timeliness is another key positive, as repairs are frequently completed ahead of schedule, often days or even a week early. Customers also appreciate additional touches like vehicle cleaning and rental car services. While most feedback is overwhelmingly positive, a few customers mentioned issues with incomplete repairs or communication gaps that required follow-up visits.
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"No one will be able to tell it was ever in an accident"
"Repaired my car quickly and was the highest quality work"
"Very unprofessional, I'm still waiting on my plate bracket to be installed"
"Way too much to explain. I spoke to the guy who handed me the vehicle. He saw all of the faults and ..." Read more
"After I got the vehicle home, I noticed the job wasnt completed. The hood was bent and parts that werent even part of the collision ..." Read more
"Job was completed 2 day earlier"
"Done a week earlier than promised."
"Ready quicker than I expected to which was very appreciated."
"Vehicle was ready early"
"Vehicle was done within a week instead of 10 days. Very happy"
"Great communication!!"
"So friendly and great communication with their customer service and the repair was done perfectly."
"Great communication. As friendly as can be. Had my car ready fast."
"Excellent communication throughout the entire process"
"Good communication throughout the repair process"

My Experience

My Experience

The service was first class superb quality, and sufficient turnaround time.

Likely to Recommend

Very reliable services

Repair Quality

Pleased to receive Quality and expedient work

Customer Service

Very satisfied with the work performed

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff were super friendly and personable. It was a quick turn around time, getting my car back same week (new bumper and fog light). I would absolutely come back here, but hopefully I won’t have to!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

No existe posibilidad de que lo recomiende

Repair Quality

La pintura está mal ya hize el reporte con la aseguradora, la parte trasera del camión suena demasiado, me quebraron algunas cosas y entregan los proyectos sucios no sé toman el tiempo de entregar algo limpio

Customer Service

Returned Clean

My Experience

Thank you all again for everything!! Vehicles looks great and I couldn't be happier.

Likely to Recommend

I have, and will continue to recommend Gerber.

Repair Quality

Great workmanship in repairing damage done by a deer assault on my side mirror and fender.

Customer Service

Holly and Gary are fantastic to work with!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very professional, received vehicle in a timely manner

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone was amazing here, Gary was excellent and helped me throughout the whole process. Probably the best customer support I’ve experienced ever.

Customer Service

Gary and the rest of the crew were phenomenal. If I’m ever around and need anything I’d love to come back.

Returned Clean

My Experience

They were super fast even got it done before the date they said will definitely be returning for repairs if needed again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Satisfactory

Customer Service

My Experience

Muy buen servicio recomendado 100%

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks like new! The service was friendly and of the highest quality

Likely to Recommend

I will definitely recommend

Repair Quality

Repaired my car quickly and was the highest quality work

Customer Service

Everyone was very accommodating and professional

Returned Clean

My Experience

After I got the vehicle home, I noticed the job wasn’t completed. The hood was bent and parts that weren’t even part of the collision area were left hanging off.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was not pleased with the job, the bumper was not installed properly so I did not pick up the vehicle.

Likely to Recommend

Repair Quality

Very unprofessional, I'm still waiting on my plate bracket to be installed

Customer Service

They did not call me back to inform me of anything. Lack of communication

My Experience

The service provided was exceptional and the overall quality of work was awesome as usual. I already knew where I was taking my vehicle when the incident happened. Thanks again for everything

Likely to Recommend

Repair Quality

Customer Service

Returned Clean