Gerber Collision & Glass - Ft. Wayne/Coldwater Rd.
Gerber Collision & Glass - Ft Wayne / Coldwater Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was well done, I just wish they would had called me to give me more details on how the process was going to work. But the repairs look good as far as I can see.
Customer Service - 4.5/5.0 -
The personnel was nice just one of the estimators had a little bit of an annoyed attitude went I asked too many questions.
Returned Clean
My Experience - 5.0/5.0 -
Thanks for filling my gas tank to full nice surprise! Very easy to work with and car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, done fast AND I think they fixed the cover on my back seat because it hasn't came off sene I picked it up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would.
Repair Quality - 5.0/5.0 -
They were great. Very helpful and did the work quickly. I was very pleased with the work.
Customer Service - 5.0/5.0 -
They were very helpful and explained what to expect. They were done two day early. They were very nice.
Returned Clean
My Experience - 0.0/5.0 -
the hood was noted that it would not open in the estimate, but not included with repairs. i contacted farm bureau again to ask why it was missed and not addressed. thanks!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The claim issue is not resolved yet. We are taking the vehicle back to Gerber this week. Thanks!
Customer Service - 2.5/5.0 -
Same. Work is not done.
My Experience - 5.0/5.0 -
Got in for an estimate same day and repair was completed two days later. Great customer service all around!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied!! Quick, efficient, and reasonable pricing!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team here at Gerber collision and glass did a great job taking care of my vehicle as well I was communicating with Insurance and the rental car company for an extension of a few days. They really made everything extremely easy
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
i like it.Thanks
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am happy with the work that they have done. The car looks good. As far as constructive criticism goes, I would say to call the customer and see if there’s anything that may be missed during inspection and have them take a look at the estimate to make sure everything is taken care of that way as well. Also try to get the shipping labels or markings off of the parts before the customer picks the car up and make sure that the paint job is fully clean, no debris or anything like that embedded into the paint
Customer Service - 5.0/5.0 -
You guys are doing a really good job. I really have no situations to bring up. I would just say to stay consistent on response times and leading conversation conversations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The body work is wonderful. Just a few mechanical problems after I picked it up. Very little freo was put in my air conditioner so it didn't work. Gerber fixed that problem for me. Then a couple days later my battery was dead. The mechanic who came to jump start it found that one battery cable was just sitting on the terminal and was not tightened down so my battery lost charge. I had to pay 63.00 for that. So you employees need to have a better education about the mechanical part of the repair.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joe was awesome and the work was fast the made sure I was satisfied before I left and even had the air conditioning on when I got in the truck
Customer Service - 5.0/5.0 -
Joe was great. He made me feel like I could trust them.