Gerber Collision & Glass - Ft. Wayne/Coldwater Rd.

My Experience - 5.0/5.0 -

The team did a great job! We really appreciate all the hard work that was put in to repair our car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Before going to this Gerber on Coldwater I attempted to get a quote from the Gerber on Merkler. After 3 requests for my estimate I gave up on the Merkler shop. I never even heard from them after giving up. The service at the Coldwater location is lightyears better.

Repair Quality - 4.5/5.0 -

They did a great job on the van. Good work. Overall happy with the experience. They reached out after the estimate interested in the job and seemed to communicate well. They estimated 3-4 days and they ended up having it about a week and a half...we expected parts may take longer with supply chain changes going on. Once parts were in they communicated time frames and adjustments through text which was nice. The work we had done was for the front end/bumper but for some reason the third row center seat belt was attached to the ceiling. We have never used that seat belt during the life of our ownership of the vehicle so we have never had it attached. There were a set of small black felt gloves that are small enough for a child or small woman left on the back seats as well that are not ours. Overall happy with the experience. I would definitely use them again.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Have recommended already

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Very helpful and friendly

My Experience - 5.0/5.0 -

Staff was very friendly and went above and beyond to provide excellent customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was excellent in customer service and getting me a new bumper fast!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

Nice and quick repairs

Customer Service - 5.0/5.0 -

Nice job

Likely to Recommend - 5.0/5.0 -

They were great. I would highly recommend them.

Repair Quality - 5.0/5.0 -

Gerber went above and beyond to provide the best service and a great outcome for my SUV.

Customer Service - 5.0/5.0 -

Everyone was very nice and did their jobs well.

Returned Clean

My Experience - 5.0/5.0 -

Great communication, I appreciated the text updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and quick help when there was a small issue following pickup.

Customer Service - 5.0/5.0 -

Lucas was great, very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

. Communication was great. Repairs look good. Thanks

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

my baby is back

My Experience - 5.0/5.0 -

I am a teacher and my hours do not usually match up with many business hours. When I told Gerber the times I could drop off or pick up my car they never made me feel like I needed to rush. They even said they could stay open a little later on a Friday so I could get my van back. I felt like the job done was excellent. They took care of everything. Even gave me an alignment because they said after the accident it was off. The paint job was beautiful. They really cared that it was a job well done. I would recommend them to anyone else needing repairs. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice job. Thanks for fixing the rear hatch latch. Appreciate it. Will recommend you to others.

Customer Service - 5.0/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

Completely satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was done promptly and correct

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Lucas was on top of everything and stayed in contact with me.

Likely to Recommend - 5.0/5.0 -

This is my third experience with Gerber, they were always professional & timely!

Repair Quality - 5.0/5.0 -

Lucus was great at keeping me informed on the progress on my car! It looks fabulous!

Customer Service - 5.0/5.0 -

Vickie was very helpful