Gerber Collision & Glass - Ft. Wayne/Coldwater Rd.

My Experience - 5.0/5.0 -

Lucas was on top of everything and stayed in contact with me.

Likely to Recommend - 5.0/5.0 -

This is my third experience with Gerber, they were always professional & timely!

Repair Quality - 5.0/5.0 -

Lucus was great at keeping me informed on the progress on my car! It looks fabulous!

Customer Service - 5.0/5.0 -

Vickie was very helpful

My Experience - 5.0/5.0 -

The work done looks fantastic!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle looks so great!! Thank you for wonderful service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very nice and helpful and I was kept informed of every step during my cars repairs. I love the way my car looks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality of the repair was spot on.

Customer Service - 5.0/5.0 -

If there is anything negative to say at all , it would be that the ability to estimate the duration of the repair process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The body work looked very nice, but the electric system got reset and now one of my windows won't open and ac is being glitchy. I called and brought the vehicle in and was told this wasn't their fault and had nothing to do with the fix, however in the documents received regarding work done it was clearly stated that multiple things had to be reset electronically. I had received the survey and waited to answer in order to give the shop the opportunity to make this right, but unfortunately that was not my experience. We will be in contact with our insurance company to lodge a formal complaint if this is not remedied.

Customer Service - 2.5/5.0 -

Vicky in the office was very helpful but as mentioned before, when the car was brought back, our concerns were brushed off. No answer was offered as to why everything worked prior to being brought in and now does not.

Returned Clean

My Experience - 5.0/5.0 -

They were great from the day I got the estimate to the day I picked it up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I have been so mad at myself for wrecking my car, but you fixed it up so well I can’t even tell that I messed up so bad. The paint matches perfectly and it runs great. Thank you! Tens all around!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything appears to be pretty perfect so far

Customer Service - 5.0/5.0 -

Everyone I dealt with was amazing and kind and helpful

Returned Clean

My Experience - 5.0/5.0 -

Great communication and fast service. I always knew where my car was at

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks you guys did a great job to my new Buick plus the customer service was excellent.

Customer Service - 5.0/5.0 -

Customer service was great

Returned Clean

My Experience - 5.0/5.0 -

The text message update were great to keep us informed on the progress of the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lukas was my first point of contact and he was very kind and friendly.

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

99% satisfied. There is a small imperfection. The back lights are not flush. I indicated to Lucas when I picked up the car. Not a big problem. No worries.

Likely to Recommend - 5.0/5.0 -

Nice work

Repair Quality - 4.5/5.0 -

No comment

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Your professionalism was top notch. You did a great job on getting my car pieced back together in a short amount of time. The work was excellent.

Likely to Recommend - 5.0/5.0 -

The staff was top notch! The finished product was fantastic!

Repair Quality - 5.0/5.0 -

Good quality work in a short amount of time.

Customer Service - 5.0/5.0 -

The customer service was top notch! They did a great job at explaining what was going throughout the whole car repair process.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

There are bubbles in the paint on the hood that can be moved with your finger. Spoiler is not attached and sealed properly on the ends. Scratches in the deck lid where you can tell it was not painted when I requested for the entire deck lid to be painted. There is missing paint from a corner of the bumper. I had a vibration while driving after I picked up my car. I took my car to Meineke for a rotate and balance. They found seam sealer stuck in the treads of the right front tire. It was 3.25 ounces out of balance. They removed as much as they could and brought it down to 1.25 ounces. My experience at Gerber has never been pleasant. I have taken multiple vehicles there and have always had to take them back. When I went to pick up my car originally for warranty work (due to missing clear coat and other issues and had other work done that I paid for) and there was a huge scratch in the freshly painted bumper so I had to wait another week to get my car back. When I finally was able to pick up my car I pulled in as they were getting ready to move it to back and the employee in the car said he was told I wasn’t coming in to pick up but I just happened to drive by and saw it sitting out front. I never received a phone call saying it was ready. I really didn’t want to take it back to Gerber for the warranty work but since I wanted some other items taken care of it made sense to take it there. I now am regretting that decision and should have just paid someone else to take care of the warranty items and the additional work I wanted done. There seems to be no pride in the work done at Gerber. There also seems to be no quality control.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean