Gerber Collision & Glass - Ft. Wayne/Coldwater Rd.
Gerber Collision & Glass - Ft Wayne / Coldwater Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very happy with how it turned out! I would recommend Gerber Collsion to all my friends!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They skillfully completed the repair so that my car looks new again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service. Always answered my phone calls, can’t say that for everywhere
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very polite, courteous, professional service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff, quick and convenient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Loved it
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Bumper is crooked. Dent on side of truck not repaired. Bring the truck back for you to repair correctly
My Experience - 5.0/5.0 -
All you guys did a fine job thank you all
My Experience - 5.0/5.0 -
Under promised, over delivered... Very happy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job in little time
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Communication was a bit of a problem
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and timely. Delay in repair was due to being sent the wrong part, no error on the part of Gerber. Although my repair was covered, definitely feel that they are honest and reasonable with regards to cost.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the professional staff and timely repair. The delay was due to an error on the supplier's part, not theres.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My recent repair experience was not satisfactory. I picked up my vehicle on March 6th, and several issues I reported at drop‑off on January 20th and at the time of the est around Dec 29th 2025 to Lucas were not addressed. The oil gauge and speedometer, which began malfunctioning after the collision, are still not working. There was also a brown fluid on the passenger seat and roof that damaged the leather, and the check‑engine light came on shortly after I left the shop. Communication throughout the process was inconsistent, and I did not receive updates about delays or concerns. On February 20th, I was told my vehicle was ready for pickup, but hours later I was informed there was a balance due—this was the first time I had heard anything about a balance, a supplement, or any denied items. The shop then kept my vehicle for weeks, and I was not able to pick it up until March 6th. They also told the insurance company the vehicle was complete, which caused my rental coverage to be canceled and left me responsible for the charges while my vehicle was still being held. When I raised concerns, some interactions with staff, particularly Jaron Grayless, were unprofessional and dismissive. I appreciate that someone reached out, but the issues with the repair and the condition of the vehicle remain unresolved. I would like to be contacted by someone who can address these concerns and ensure the vehicle is repaired properly and safely.
Likely to Recommend - 0.5/5.0 -
Based on the repair quality, communication issues, and the condition my vehicle was returned in, I would not feel comfortable recommending this shop to anyone. I would be concerned that they would not be treated properly and that their vehicle could end up in worse condition than when they dropped it off.
Repair Quality - 0.5/5.0 -
The vehicle was returned with unresolved issues, new damage, and safety concerns, and communication throughout the process was poor.
Customer Service - 0.5/5.0 -
Customer service was unprofessional, dismissive, and failed to communicate critical information throughout the repair process.