Gerber Collision & Glass - Ft. Wayne/Coldwater Rd.
Gerber Collision & Glass - Ft Wayne / Coldwater Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent job, and the communication along the way was great and helped keep me in the loop on parts ,service, and final completion. Thank you. Gerber Team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service friendly staff went above and beyond to fix the problem sm1 else created! Thanx would recommend more people..
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely! Best experience I’ve had with anyone working on my car.
Repair Quality - 5.0/5.0 -
Everyone there was wonderful and helpful to work with and the work done looks great! Such a good experience.
Customer Service - 5.0/5.0 -
Everyone was very friendly and helpful. Greatest customer service!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
They lost my key to my car, had to reprogram it, then I had to come back to have the other key reprogrammed. They made it right, but it was a inconvenient. Overall performance on repair was excellent!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not certain how they managed to only paint a portion of the hood and not the whole thing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great!! The work was done sooner than I expected! Mariana and Kenny are great people to work with. You are fortunate to have them. I will mention this shop to all of my friends and I intend to let State Farm know about this great place also!!!THANK YOU!!!!!!
Likely to Recommend - 5.0/5.0 -
Absolutely! I will recpommend you to everyone I know!!
Repair Quality - 5.0/5.0 -
Excellent Service. Wonderful employees. A beautiifully repaired car!! Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car looks brand new! They did a fantastic job and kept us in the loop with all repairs and the timeline.
Customer Service - 5.0/5.0 -
Our car looks brand new! They did a fantastic job and kept us in the loop with all repairs and the timeline.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well. The car finished faster than expected on the quote.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I took my vehicle for insurance work as well as an additional personal repair not covered by insurance. I received a quote for a new and used side mirror that was not apart of my insurance work. The used mirror was no longer available so I agreed to the new mirror. At no time did I receive notification of an $120 increase over my quoted new mirror. I received multiple texts regarding my insurance repair but not a single word regarding my personal repair. I was not made aware until I paid when I was told that the price for the mirror had gone up $120 dollars. I am shocked that doesn't incur a phone call to the customer. Gerber did attempt to make it right by only charging my $50 additional over the quoted price.
Repair Quality - 4.0/5.0 -
My only complain stems from additional work that was not covered by insurance. I had Gerber replace a side mirror. I received 2 quotes. A used mirror and new mirror price. Upon the start of the work, I was told the used part was no longer available. I agreed to the new part. Upon to competition of the work for both the insurance repair and my own side mirror replacement I paid. I paid my deductible for the insurance side and then was billed for my own side mirror which I am fully aware would happen. My problem is that the quoted price for my side mirror went up $120.00 and I received no notification about a change in price until it had been paid. I was told the price had gone up, but was not made aware until I had paid. Upon this discovery the company did try and make it right but adjusting the final price. I do appreciate that. What is aggravating is I received not mention of a price increase for my out of pocket purchase but received updates via text on the insurance work. They could communicate to the insurance company but not one phone call or text to inform me of the change in price. I understand it’s a quote but we talking about an additional $120.00 more than what was quoted would at least warrant a phone call.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car repair looks great I am pleased with the repair.You have great service! Thanks to the wait staff very pleasant. Keep Up The Great Job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a nice job on fixing the van. Looks good.