Gerber Collision & Glass - Ft. Wayne/Merkler St.
Gerber Collision & Glass - Ft. Wayne/Merkler offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind and they got my car done in like a day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished much quicker than estimated.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was greeted at the door. I was quoted fairly. My car completed to my satisfaction, ahead of time. The customer service is great!
Likely to Recommend - 5.0/5.0 -
They were great!
Repair Quality - 5.0/5.0 -
They were very friendly. Customer service was more than professional.
Customer Service - 5.0/5.0 -
Very satisfied. They were honest and on time.
Returned Clean
My Experience - 5.0/5.0 -
The team was very friendly and accommodating. They clearly communicated throughout the process and were very easy to work with. The work was done quickly and looks good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
If you want more people to complete this survey, you should send it first. I already received a separate survey that just asked for feedback last week. I would have ignored this text assuming it was a duplicate had the staff not specifically told me to look for a text with a 0-10 ranking (NPS). Most people aren’t going to know the difference between and NPS and a CSAT survey.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were short handed at the front desk, but everyone was pitching in and taking care of customers. Can’t remember the name of the lady that helped me multiple times, but she was nice. Thank you all ! PS- my truck looked great. Washed and clean when I picked it up. The gentleman who I believe was the one that cleaned it was also very nice.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Jody Talarico offers excellent customer service!
Repair Quality - 3.5/5.0 -
Received a call at 4pm on 7/17/26. Gerber informed me my car would be ready for pick up after 4:30pm. I arrived about 4:35.. Jody Talarico was assisting another customer complete his vehicle pick up. About 4:45 she explained my repair paperwork and we went outside to inspect my car. Everything looked good outside. But when she opened the rear lift gate… she was surprised. She apologized immediately! The vehicle was filthy and still had one broken molding piece laying in back. She offered to try and clean it up… explaining that all the technicians were already gone…they closed at 5pm. She gave me the option of coming back on Monday to complete the pick up. We also noticed the rear tail light was catching when the lift gate was operated. I needed my car for the weekend, so I told her I would just clean it up at home. I called Jody on Monday..she arranged for me to bring the car in Wednesday and have the lift gate adjusted. Jody was great. She wasn’t responsible for the service technician not cleaning the car properly. I’m sure if it wasn’t 5pm on a Friday afternoon… the cleaning would have been completed… Don’t clock out till the job is finished!!
Customer Service - 3.5/5.0 -
Received a call at 4pm on 7/17/26. Gerber informed me my car would be ready for pick up after 4:30pm. I arrived about 4:35.. Jody Talarico was assisting another customer complete his vehicle pick up. About 4:45 she explained my repair paperwork and we went outside to inspect my car. Everything looked good outside. But when she opened the rear lift gate… she was surprised. She apologized immediately! The vehicle was filthy and still had one broken molding piece laying in back. She offered to try and clean it up… explaining that all the technicians were already gone…they closed at 5pm. She gave me the option of coming back on Monday to complete the pick up. We also noticed the rear tail light was catching when the lift gate was operated. I needed my car for the weekend, so I told her I would just clean it up at home. I called Jody on Monday..she arranged for me to bring the car in Wednesday and have the lift gate adjusted. Jody was great. She wasn’t responsible for the service technician not cleaning the car properly. I’m sure if it wasn’t 5pm on a Friday afternoon… the cleaning would have been completed… Don’t click out till the job is finished!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great customer service, shop manager was easy to work with and accommodating
Customer Service - 5.0/5.0 -
Great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and easy to work with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good customer service and I liked the text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the results and staff was very friendly.
Customer Service - 5.0/5.0 -
Very friendly