Gerber Collision & Glass - Gardendale (Al)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completed work looks great

Customer Service - 3.0/5.0 -

I would have preferred more updates on setbacks delaying finishing my car.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Repairs last year were made and had to return this year after finding out they weren’t done 100% correctly, but upon return it was easy, professional and on point! No trouble at all getting our car back in and repairs were done quickly with excellent customer service.

Customer Service - 5.0/5.0 -

Mike was great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I Have Used Them Before And Always Satisfied, I Will Recommend Their Service

Repair Quality - 5.0/5.0 -

I Rate Them A 10, I Was Well Satisfied

Customer Service - 5.0/5.0 -

Well Satisfied, Kept Me Informed About My Vehicle

My Experience - 5.0/5.0 -

Thank you for your good communication and determination to get the repair right. I appreciate your work.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Great communication. Repair job looks good! Thank you.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

With this being my first time doing business with them im very satisfied with the work/service that was done and the assistance from Mr. Gregory and the other guy(can't remember his name)that worked with him both was very professional and detailed about the service kept me informed on there end about the timing my car should be done. Also the lady at answers the phone was very nice and attentive and took her time with explaining everything as well very nice environment at this establishment. Keep up the good work Gardendale Gerber Collison made my experience great I will do business with them if I should happen to need there service again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Seems excellent all around. Appreciate it !

Customer Service - 5.0/5.0 -

Seems excellent all around. Appreciate it !

Returned Clean

My Experience - 5.0/5.0 -

The car looks great you did a wonderfull job on my car I would be glad to tell people about your company

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They finished the work on my car fast and got it back to me. The only issue I saw was they got a small amount of paint on the inside of my door.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely! The best service from the beginning to the end! Thank you everyone for going out of your way to make this process so easy.

Repair Quality - 5.0/5.0 -

Everything was good as new and they made sure to explain everything they did.

Customer Service - 5.0/5.0 -

The best customer service of had in years from any type of business. It was excellent!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

After the repair work on my car, you would have never known it had been in an accident. Excellent work!

My Experience - 5.0/5.0 -

I was very satisfied with Gerber work on my truck. They did a good job. They kept me informed about my truck as they worked on it. They was even done a day earlier than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

because all the items mentioned in earlier and all the other surveys I've filled out

Repair Quality - 0.5/5.0 -

I can't fully and honestly comment - still have parts that are on back order - to many 3rd party companies involved - fix the back order problem - you wouldn't believe how long the car was out of service

Customer Service - 2.5/5.0 -

They still have parts that haven't came in yet ordered since May 12th- nobody seems to care - no one answers the phone and mailbox is full - HELP PLEASE

Likely to Recommend - 5.0/5.0 -

Yes I we’ll recommend them to friends and family

Repair Quality - 5.0/5.0 -

Very friendly staff and the work they do is amazing the quality of their service is outstanding

Customer Service - 5.0/5.0 -

I love the the quality of their service work they put into my vehicle it looks brand new again

Likely to Recommend - 5.0/5.0 -

I have no complaints and I am very satisfied with the service I received from all the team members I had the pleasure to speak with.

Repair Quality - 5.0/5.0 -

It’s an awesome job done by your employees

Customer Service - 5.0/5.0 -

Excellent customer service and the car looks amazing

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Nothing thankyou!