Gerber Collision & Glass - Gonzales
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Gonzales offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciate that my vehicle was not held hostage because the other insurance is denying charges and that Pablo KNOWS the damage came from the accident because of his many years of his experience.
Customer Service - 5.0/5.0 -
Really appreciate that my vehicle was not held hostage because the other insurance is denying charges and that Pablo KNOWS the damage came from the accident because of his many years of his experience.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Kinda scare to write this because I have to bring it back. The front sensor is NOT working at all. The car really looked good very clean, but it's not working properly. Also I had too many dates for when my car would be ready. They were courteous and professional but my car still isn't working properly.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The time frame was longer than what I was told. I was texted 5 different updates on time. Even on the last expected picked up date 9/8- car wasn’t ready n no update til 9/9 only to say the car will be ready 9/8-9/9 and this was afterward I arrived onsite . Then was told 30-minutes-1 hour. When I phoned back the man told me the car has completed the scan and Honda expectations n it will be ready as soon as it gets washed and I owe nothing I can just pick up car which will be parked in front, when Nicole or him call me. I said so I can head that way now since it only has to be washed and he replied no it won’t be washed now because he’s with a customer it will be about an hour wait until him or Nicole gives me a call. I was a customer since August 17, 2026 and was put on the back burner during the repairing and completion service done to my car. After all the pushed back dates I never received a call to say why I phoned on or about the third messages. I’ve screen shot the messages sent cause it only moved to the last message sent out. Prior to the conversation on Tuesday my car will be ready mid morning just to note at 11:30 nothing was done to my car, no scan no wash. I spoke with Nicole onsite who showed nothing but good customer service performance and who brought the car around while I was there to get it scanned, but yet it was still delayed in. I finally picked up my car the mileage was matched but not my gas needle eventually the car probably was running with ac on just to state the ac was blowing hot air n I had to get it serviced I knew something was wrong because I heard a different sound while ac was on but not cooling I was not satisfied with the service time with my car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything went well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nicole, Kenneth and Pablo kept me informed throughout the process. They made a difficult situation manageable. I would recommend the company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicole was wonderful to work with.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service. Great body work. Kept me updated with the process. Also was able to return my rental car there.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Most definitely would recommend Gerber collision to any of my family members and friends
Repair Quality - 5.0/5.0 -
Great job, friendly staff, and fast turn around I would definitely recommend to family/friends.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already done that.
Repair Quality - 5.0/5.0 -
This is not our first time using these people. They really know hiw to treat you and good service.
Customer Service - 5.0/5.0 -
The best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and they kept you informed
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the customer service. Ken did a good job explaining what he noticed during his initial inspection and letting his expectations for completing repairs. I was updated throughout the process. Thank you.
My Experience - 0.0/5.0 -
My window is making a noise when i roll it down and there is a wind noise coming from my window or door the door is not aligned right i will bring it back tomorrow
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Car looks great. Took very long
Customer Service - 5.0/5.0 -
Communication was very good
My Experience - 5.0/5.0 -
They did a great job with my car fast work I would use them again
My Experience - 5.0/5.0 -
Kept me informed about the completion of my daughter’s vehicle. Very helpful with the process. Her car looks brand new lol.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The rear panel does not meet evenly. Was told it was the best they could do.
Customer Service - 4.5/5.0 -
They kept me informed. However it did take almost 2 months to complete due to short staffing at his location.