Gerber Collision & Glass - Walker (La)

4.8 (529reviews)
96%
9795 Florida Blvd,  Walker,  LA  70785
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In operation 81 years, 3 years at this location.

Gerber Collision & Glass - Walker offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (529)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication and regular updates throughout the repair process received high marks, with numerous customers highlighting daily or weekly progress notifications via calls and texts. Repairs were frequently completed ahead of schedule, which customers greatly appreciated. Friendly, professional, and knowledgeable staff were repeatedly commended for making the repair process seamless and stress-free. A few customers noted isolated concerns such as delayed updates, minor incomplete items, or cleanliness issues upon vehicle return, reflecting areas customers felt could be refined. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... again. When I picked it up, I was truly amazed. The craftsmanship and attention to detail were outstanding. Honestly, if I didnt know my car had been in a major ..." Read more
"... a Team to get my car repaired in record time. You cannot even tell that my vehicle was involved in an accident. I am very pleased with the quality of the final ..." Read more
"Super job vehicle looks brand new repairs were completed earlier than stated. All employees I spoke to were super ..." Read more
"... estimate, went the extra mile in parts delivery, fast and clean repair ! We will definitely use their service again. Thank you so very much… car was ready to go in record ..." Read more
"Great customer service! I actually would give them a 10 plus! Thank you so much!"
"It was ready almost a week before promised."
"... calls and emails, did the exact work I requested, had a good turnaround time, and did excellent work!! Had the damage to my wife's Explorer looking like ..." Read more
"The employees were very nice to me and the work was finished 1 week earlier than expected. I would highly recommend this establishment."
"Job was completed ahead of schedule and our Subaru looks like new. Great communication! Highly recommended."
"Told it would be ready on one day, and had to wait until the next day for it to be ready for pick up"
"The staff were approachable, communication was excellent, and I could monitor my vehicle's progress online, which is why I would endorse their ..." Read more
"... ensure the highest quality of customer service. They provide timely updates throughout the entire repair process—from the moment your vehicle arrives until all work ..." Read more
"The team there listens to the customer and stays on communication throughout the process. Also easy to get in touch with when ..." Read more
"The work was amazing, I just had to constantly ask for updates throughout the whole process."
"Not in a timely manner"

My Experience

Miss alignment on trip piece. Said that’s the best they can do.

My Experience

Fast service. The team at Gerber kept me informed every step of the way.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great!

Likely to Recommend

Repair Quality

Everything was great.

Customer Service

Gabby is wonderful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were very Professional, organized, informative with everything. I had an Excellent experience.

Likely to Recommend

I will refer them and use them in the future

Repair Quality

They were Very Professional, proactive informative & courteous with all of the services. I’m very pleased and will use them again in the future.

Customer Service

Very Pleased and they were very professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional job by putting matts on the floor and keeping my truck clean paint is very professional Staff is very friendly and knowledgeable Office and shop in very good just all around satisfied great job

Likely to Recommend

100%

Repair Quality

Excellent job

Customer Service

Excellent job very good craftsmanship

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Thank you!! This was the best experience I have ever had with a collision place. They have me my car back quickly as well.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rework needs to be done

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We loved everything abt Gerber and they promptness got done a whole week ahead of time 🤏🏾

Likely to Recommend

Very much so

Repair Quality

Very satisfied any problems I have I’ll bring my vehicles to Gerber

Customer Service

Very

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The ladies was so kind and gave great customer service!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The jeep is whistling when you drive down the road. The piller if you push in from the inside it stops. I was told the hard top was being replaced and was approved by state farm. Noticed after I got home it's the same top. I was never informed.

Likely to Recommend

Repair Quality

After having our 2015 Jeep Wrangler repaired at Gerber Collision in Walker, we were extremely disappointed with the experience. Since the repair, the Jeep has developed a noticeable whistle coming from the A-pillar area while driving. We can actually press on the inside of the area and make the whistle stop, which strongly suggests something was not properly sealed or reassembled during the repair. When we brought this concern to the shop, instead of taking the issue seriously and helping us determine what was causing the noise, my son was told he was “spoiled” because he was concerned about the vehicle. That comment was completely inappropriate and unnecessary. We expected the shop to stand behind its work and at least investigate a problem that appeared after the repairs. Unfortunately, that has not been our experience. We are now reaching out to Gerber Collision’s corporate office, State Farm, and the Louisiana Department of Insurance to have the matter reviewed and to determine how this should be resolved. This is not about expecting perfection from a 2015 vehicle. It is about expecting a repair facility to properly address a problem that began after the vehicle was repaired and to treat customers respectfully when they bring a legitimate concern to their attention. Very disappointed with the way this situation has been handled.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend their service

Repair Quality

Customer Service

Mostly satisfied

Kept me Informed?

Yes

Ready on Time?

No

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