Gerber Collision & Glass - Gonzales

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I love my job I appreciate you and if I have to come again I will come to you thank you so much

Likely to Recommend - 0.5/5.0 -

Very dissatisfied with the quality of job and the lack of communication

Repair Quality - 0.5/5.0 -

I scheduled appointment to drop my truck off once all parts was in drop the truck off at the beginning of the month. The truck was left untouched for three weeks. On the fourth week, the work began. I called seven times on a Thursday starting at 10 PM in the morning and was not able to get in touch with anyone finally that Friday someone answered and I told him I will pick the truck up regardless of the condition I was then told that the parts was on backorder once I had already been reassured that all of the parts was in. Once I received the truck in my possession, the part that was on backorder could have just been repainted. I only received two text messages during this whole process.. this is hands-down. The worst experience I’ve ever had with a body shop.

Customer Service - 0.5/5.0 -

I scheduled appointment to drop my truck off once all parts was in drop the truck off at the beginning of the month. The truck was left untouched for three weeks. On the fourth week, the work began. I called seven times on a Thursday starting at 10 PM in the morning and was not able to get in touch with anyone finally that Friday someone answered and I told him I will pick the truck up regardless of the condition I was then told that the parts was on backorder once I had already been reassured that all of the parts was in. Once I received the truck in my possession, the part that was on backorder could have just been repainted. I only received two text messages during this whole process.. this is hands-down. The worst experience I’ve ever had with a body shop.

Likely to Recommend - 5.0/5.0 -

Already recommended them to someone else.

Repair Quality - 5.0/5.0 -

They did a good job!

Customer Service - 5.0/5.0 -

I was constantly getting updates.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Very communicative

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I had a very disappointing experience with Gerber. Upon picking up my vehicle, I noticed damage to my door trim that was not there before. The shop never informed me about the damage, which forced me to leave my vehicle there again just to confirm responsibility and avoid any confusion about who caused it. The following day, after speaking with the manager, Pablo, the shop did take accountability for the damage. However, when I went to pick up my vehicle again, they failed to leave the key for me, causing even more inconvenience and wasted time. The next day, I called and spoke with the front desk assistant, Nicole, and requested a callback from Pablo. I never received a return call and had to call again myself. When I finally spoke with him, he was extremely rude and unprofessional. While I was trying to explain my concerns, he continuously interrupted me, talked over me, and cut me off during the conversation as if he was irritated that I was calling about an issue the shop itself caused. He then responded by asking, “What is it that you want me to do because we don’t offer compensation?” Overall, this was a very unprofessional experience with poor customer service, lack of communication, and no concern for customer satisfaction. I would not recommend this location based on how this situation was handled.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

It was a great job thank you all

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kenneth was great with keeping us updated from start to finish on the repairs to the vehicle. We are very satisfied with the whole process with gerber collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were satisfied with the body and paint work done on our 2016 Toyota 4Runner. It looked practically brand new. They were professional and a very good to deal with for what we needed repaired. Would recommend again.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff was amazing responsive friendly and on time! Thank you

My Experience - 5.0/5.0 -

Completely satisfied with repair. Great service and reasonably priced.

My Experience - 5.0/5.0 -

Kept me updated via texts and phone calls. Friendly staff.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Satisfy with the job

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much for all your support and yall experience I really appreciate you hard work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really like that job yall do for me just a little bit of cleaning my seats little greasy on the front seats but it’s okay no problem but everything else is great

Customer Service - 5.0/5.0 -

We’re good

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Kenneth kept me updated on the progress of the work on my vehicle. I was very satisfied with the repairs.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kenneth kept me updated on the progress of the work on my vehicle. I was very satisfied with the repairs.