Gerber Collision & Glass - Hammond (La)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I especially appreciate Mike for his diligence in getting my repairs taken care of properly.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication 10/10 Great job on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and perfect timing

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

First rate service Communication services were superior. I was notified of reasons for delay. Awesome job detailing and cleaning interior was very impressive. Great paint job.

Customer Service - 5.0/5.0 -

Courteous and professional

Returned Clean

My Experience - 5.0/5.0 -

Brandy went above and beyond to do an amazing job on my truck I knew the minute I saw my truck it was done right especially on an already difficult color to match I was beyond pleased come through on what she promised truck was detailed and clean awesome Brandy and Gerber Highly Recommend

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied Brandy went above and beyond and everything she promised was delivered especially on an already difficult color to match which the last time my vehicle was in this shop was turned down 3 times for no matching or orange peel which I ended up taking because it was as close as possible but she promised being in the same spot it would match and she and the shop delivered and did a complete detail my truck looked awesome I highly recommend your shop

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was kept informed at all times of the progress of the repairs. Total professionalism, knowledge, and courtesy. I would recommend Gerber Collision to everyone that needs any repairs!

Likely to Recommend - 5.0/5.0 -

Quality workmanship

Repair Quality - 5.0/5.0 -

The quality of workmanship is exceptional!! The staff is very professional!!!

Customer Service - 5.0/5.0 -

Brandi was amazing !!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful job I’m so satisfied with the work on my car

Customer Service - 5.0/5.0 -

Very prefectural

Returned Clean

My Experience - 5.0/5.0 -

It was a smooth process and my vehicle looks brand new. Great communication. Very satisfied with everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The whole process went smoothly! Very satisfied with everything.

Customer Service - 5.0/5.0 -

Great customer service!

Returned Clean

My Experience - 5.0/5.0 -

My car looks great-Clean and immaculate! Customer Service at this mostly all women-run facility is professional, efficient, and personal! I’m very impressed with everything! Thank you, Gerber!

Likely to Recommend - 5.0/5.0 -

I was very impressed with Gerber Collision & Glass! Customer Service was excellent, and my car was repaired and meticulous when it was returned to me! I highly recommend Gerber Collision & Glass

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car look exactly the same and staff are extremely Friendly they also kept me updated and had it done by the estimated time 🥰

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied with my vehicle job well done I would gladly recommend Gerber to anyone… thanks😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 5.0/5.0 -

Excellent.. from the front desk ladies to the manager lady, everyone was helpful and polite!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Everything about my repair was great. Customer service at pick up is where my issue came in. I don’t want to fall into the “race bait” wave that is currently going but for the first time in my 37 years, I believe I may have experienced it at your shop. I walked in to pick up my vehicle with no acknowledgment from the young lady(W) at the front desk. If I hadn’t spoke and told her my name, I believe she would have continued to ignore me. She responded with the favorite one liner, “One moment.” I waited for maybe 5-10 minutes before two young ladies walked from the back of the warehouse with assisting another guest. The front desk clerk has yet to acknowledge me again even though I spoke and gave her my name. Well, the other young ladies(B) were asking one another their customer’s last name when the young lady who should’ve been helping me finally spoke and said “Anderson.” So she does hear and speak? Mind blown! They let her know that they’re busy assisting their customer, which I respect, and that she should handle it. Nothing! So, another guest(W) walks into the establishment to pick up her vehicle and guess who is so jovial and eager to assist her? Little Miss Receptionist who completely ignored the young lady of color. The other young ladies who were previously assisting the other customers look at one another and then me. They knew EXACTLY what had just occurred because they too are women of color. I am so thankful for the young lady that spoke up! She made Miss Receptionist pause with assisting the customer that had just recently walked in, and asked that she assist me in getting my car. This issue has been on my mind since I picked my vehicle up. Not sure what telling you guys will do but I do know customer service isn’t for everyone.

My Experience - 5.0/5.0 -

Texting updates was very nice. Saves a lot of bothersome calling! Car looks very nice! Thanks for the support!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0