Gerber Collision & Glass - Hickory

4.7 (4,199reviews)

93%

(828) 322-3487

1140 US Hwy 70 SE, Hickory, NC 28602

93%

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1140 US Hwy 70 SE
Hickory, NC 28602

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Hickory

See Photos

1140 US Hwy 70 SE
Hickory, NC 28602

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Hickory offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

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Website

Reviews (4,199)

Sort By:
Newest
Rating

3,358 Customers Rated

5 Stars

66.2% Complete

(2780)
4 Stars

7.7% Complete

(325)
3 Stars

2% Complete

(83)
2 Stars

1.3% Complete

(56)
1 Star

0.6% Complete

(26)
< 1 Star

2.1% Complete

(88)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. Customers appreciated the professionalism, friendliness of staff, and the added touch of vehicles being cleaned and detailed before pickup. A few customers noted areas for improvement, including occasional delays, limited cost-change communication, and isolated quality concerns such as misaligned parts or unreported damage, all drawn directly from customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"They did an excellent job, very satisfied. The car was also vacuumed and cleaned inside when ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out when I got it ..." Read more

"Wont take accountability for the things they messed up on my vehicle"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Was delayed several times because parts were damaged during the repair and had to be replaced."

"The estimated ready date got pushed out a few times. Not a big deal."

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient for me. They answered ..." Read more

"Excellent communication. I never had to check in--they checked in with me."

"Communication was very poor"

"... going to charge Double from the original estimate, Communication is very Important!. You need to work on Communication for Costs of Repair from Original Estimate to Final ..." Read more

"Very good craftsmanship, communication on steps a timing was clear."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"They did an excellent job, very satisfied. The car was also vacuumed and cleaned inside when ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out when I got it ..." Read more

"Wont take accountability for the things they messed up on my vehicle"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Was delayed several times because parts were damaged during the repair and had to be replaced."

"The estimated ready date got pushed out a few times. Not a big deal."

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient for me. They answered ..." Read more

"Excellent communication. I never had to check in--they checked in with me."

"Communication was very poor"

"... going to charge Double from the original estimate, Communication is very Important!. You need to work on Communication for Costs of Repair from Original Estimate to Final ..." Read more

"Very good craftsmanship, communication on steps a timing was clear."

Judy (Lexus owner) reviewed 8/24/26

I was very pleased with the whole process of repairing my car. All employees were polite and respectful.The final result was great!

Very happy with Gerber

Very pleased with the service and final result!

Very professional and helpful

Betty (Toyota owner) reviewed 8/24/26

Shane (Ford owner) reviewed 8/24/26

Good service

Friendly

Donnie (Ford owner) reviewed 8/24/26

Frances (Ford owner) reviewed 8/24/26

One of the best job I’ve seen done on my Car. I appreciate it. Thank you.

Debra (Ford owner) reviewed 8/21/26

Excellent service all the way around!

Brittan (Kia owner) reviewed 8/21/26

Did excellent thank you so much 🙃

William (Toyota owner) reviewed 8/20/26

I have had two vehicles in there now and y'all have done a great job on both of em thank you gerber

Kelsey (Toyota owner) reviewed 8/18/26

Looks brand new! Silver is a hard color to match and they did it absolutely perfectly! I would recommend them any day! Thank you!!

Lisa (Jeep owner) reviewed 8/17/26

Boniface (Honda owner) reviewed 8/17/26

Professional restoration

Brian (Infiniti owner) reviewed 8/17/26

Great service and I was very pleased with the work and the detail of my car upon pick-up.

Great service and repair was done correctly. Car was detailed when I picked it up as well.

Jody (Toyota owner) reviewed 8/17/26

Great job!!

Kimberly (Toyota owner) reviewed 8/17/26

Nayeli (Subaru owner) reviewed 8/14/26

I did not expect it getting cleaned inside. I was surprised and happy with it. The job was well done liked the updates and glad I was recommended to your shop for the repair.

Lee (Kia owner) reviewed 8/11/26

Great job by all here, super job by Matthew that detailed the inside.

Stuart (BMW owner) reviewed 8/10/26

Very professional and courteous. My car was ready very quickly and nicely.

You were very professional and kept me informed every step of the way. Great work.

Miguel (RAM owner) reviewed 8/3/26

Chris (Pontiac owner) reviewed 8/3/26

Thank you Gerber for a great and professional experience at every level.

Mark (Ford owner) reviewed 8/1/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,199)

3,358 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0