Gerber Collision & Glass - Hickory
Gerber Collision & Glass - Hickory offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
They did a great job on my car. They even washed it.
Customer Service - 3.0/5.0 -
They seemed at first a little unconcerned. Short and ignoring. But at the end it was better.
Returned Clean
My Experience - 5.0/5.0 -
Efficient, thorough, friendly service with good communication each step of the way. Very satisfied and would definitely recommend this company and its excellent team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The fender did not line up as it should. The estimate says it’s original, so it should align properly.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They always do good work, communicate well, and finish in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Decal was not fixed properly on my car causing major inconvenience. The car is not even a year old and I would have liked for it to be fixed properly without having to come back and still have it not done properly.
Customer Service - 3.5/5.0 -
Customer service was fine.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job & tried to keep me informed the best they could. My car also looks great.
Customer Service - 4.0/5.0 -
Did expect one call back near the beginning. No big deal
My Experience - 5.0/5.0 -
Did a great job. Everyone was so nice. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There absolutely wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are a few small areas where the tape was not inside of a body line to hide the paint edge when removed and where tool work scuffed paint and or clear coat. Paint match is a little dark unless it lightens when cured. One small run and a small area over sanded leaving a slightly less than sharp body line match. The worst of these can be easily touched up. Otherwise, the repair work is excellent. If the paint match gets darker when cured it may be more noticeable to some people, but at this point I feel it is close enough not to warrant redoing. Just the tape line and tool marks need attention.
Likely to Recommend - 5.0/5.0 -
I have returned to Gerber Collision myself, that is a perfect indication that I would refer them to there.
Repair Quality - 5.0/5.0 -
The quality of the repair to my 2024 Ford Mustang is exceptional. A few minor appearance issues buffed out perfectly when I returned it to Gerber Collision. The paint color match is a tint dark, but not enough to need correction. Reassembly appears perfect. No one but a professional will even see that a deer ever touched the driver side of the vehicle.
Customer Service - 5.0/5.0 -
Customer care had no issues. From initial contact to final delivery the process was easy and professional. Updates were sufficient to keep me informed of progress and what stage of repair they were at. The return to look at minor issues was taken care of very quickly.
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the work done on my car and the time you all took to clean my car after the repairs
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This repair shop did excellent work on installing a new fender on my Subaru as well as the painting of the fender was excellent.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber did a great job on my car, they went above and beyond expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs look great. I am concerned about the new headlight though. Now the truck looks strange with one new headlight and one old one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Better than it was before the accident.
Customer Service - 5.0/5.0 -
The way it should be. Everyone friendly. Dropped it off, waited a few days for repairs, came back, picked it up, it looked like new.