Gerber Collision & Glass - Hickory

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with their work and their communication with me all along the way. Mary even stayed after closing on Friday so that I could pick up my truck before the weekend. Would recommend 110%.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did an amazing job. Very friendly and professional. Kept me updated continuly.

Likely to Recommend - 5.0/5.0 -

I referred my sister over to your facility.

Repair Quality - 5.0/5.0 -

They were very professional and kind. Did a great job on my car.

Customer Service - 5.0/5.0 -

They were wonderful.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would absolutely recommend Gerber Collision & Glass to friends, colleagues, and my veteran friends as well. The entire team was professional, communicated clearly throughout the process, and delivered excellent repair work. Katie and Mary made everything smooth from start to finish, and the technicians did outstanding work on the vehicle. Truly a great team and a great experience all around.

Repair Quality - 5.0/5.0 -

I’m extremely satisfied with the repair quality from the entire team at Gerber. Katie and Mary were outstanding throughout the entire process—professional, responsive, and genuinely helpful every step of the way. They made everything easy to navigate and kept me informed the whole time. The technicians clearly take pride in their work; the vehicle looks fantastic and the attention to detail really shows. I truly appreciate the effort from everyone involved in getting everything back to perfect. Excellent work all around.

Customer Service - 5.0/5.0 -

Excellent customer service from start to finish. Katie and Mary were both fantastic—professional, organized, and great at communicating throughout the entire process. They kept me updated, answered questions quickly, and made everything smooth and stress-free. You can tell the team there genuinely cares about taking care of their customers. I really appreciate the effort from everyone involved.

Returned Clean

My Experience - 5.0/5.0 -

My truck looks better now than it did before I hit that deer. Thanks to everyone who was involved.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Our car looks great! Thank you!

Customer Service - 5.0/5.0 -

Everyone we talked to was friendly, courteous and helpful.

Returned Clean

My Experience - 5.0/5.0 -

They did a wonderful job on my Bronco and I was updated from start to finish. I highly recommend Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Timely, professional, and excellent results.

Customer Service - 5.0/5.0 -

They were very compassionate and informative.

My Experience - 5.0/5.0 -

Thanks for a good job. You met the schedule you projected exactly as established the day I turned my vehicle over to you.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The repairs were great as far as I could tell. When I picked up my vehicle, I drove to the light at LR blvd and I had a flashing low tire pressure light. I drove it straight to a tire place to have them put air in the tire. I know that wasn’t part of the repair, but it was disappointing to get it back and immediately have an issue with the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Repairs were great. Just had a low tire light flashing as soon as I left. It was frustrating to have something do deal with immediately when it would have been easy to put air in the low tire.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very good communication, All repairs look great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 3.8/5.0 -

Hope you will be able to do the drivers door so,,,, depends on insurance to combine with total accident. To Repair ?????

Likely to Recommend - 5.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0 -

Needs to be fixed

Likely to Recommend - 5.0/5.0 -

Very impressed with Gerber customer service and repair work.

Repair Quality - 5.0/5.0 -

Very professional, good customers service.

Customer Service - 5.0/5.0 -

I mentioned I did not receive the progress text update and the subsequently called withe the updates. Very thoughtful.

My Experience - 4.8/5.0 -

I was updated regularly with the progress and the worked that was performed was as good or better than any body work and paint match that I've had done. My repair was taken in quickly after estimate and completed in just a little of 3 weeks.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

My car looks good as new and I was totally surprised with how fast the repairs were! I will definitely recommend Gerber to others!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me up to date, answered questions timely, did a great job.

Customer Service - 5.0/5.0 -

Regular text updates

Likely to Recommend - 2.5/5.0 -

My reasons are what were stated earlier in question 1

Repair Quality - 2.5/5.0 -

The door makes a whistling sound like the doer doesn’t align right. Also this is the second vehicle I have gotten back from Gerber in Hickory where a battery lead weak or died. My truck was dead when I picked up three years ago. We have only had my mustang back for 3 days and the battery is dead and we didn’t have any issues with either before it being at Gerber.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0