Gerber Collision & Glass - Independence (Mo)

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

It did not go well and I am hoping Gerber will make this right

Customer Service - 1.5/5.0 -

It did not go well and I am hoping Gerber will make this right. Office staff is good and communicates well. Repair was substandard.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Repair was good. Did not fix one thing they said they would.

Customer Service - 4.5/5.0 -

Very responsive. Took a week longer than they said.

Returned Clean

My Experience - 5.0/5.0 -

I didn’t have work done in my vehicle but the front desk staff was amazing in communicating what was happening with my vehicle and the insurance, what to expect and confirming I was aware of all the steps that were taking place. Could not have asked for better service than Victoria.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Fender needs adjustment Fender bolt loose Headlights don’t match

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am c completely satisfied, thank you for a great job and the car was ready sooner than expected.

Customer Service - 5.0/5.0 -

I am completely satisfied, thank you for a great job and the car was ready sooner than expected.

My Experience - 5.0/5.0 -

I had an extremely pleasant experience ,full of what exactly was done to the vehicle . I would say it was wonderful! Can't tell anything happened! Thank you again to all the staff at 24hwy Gerber! Very professional and courteous. Customer oriented service with excellent logistics on a fast turnaround. These are who people call Professionals in Service Excellence!

Likely to Recommend - 5.0/5.0 -

People can't get me to shut up about the quality and courteous service.

Repair Quality - 5.0/5.0 -

Customer service and reliability along with a complete explanation of the process. Gerber went above and beyond the expectation that I had. They treated me like I was part of the family. I will always use Gerber!

Customer Service - 5.0/5.0 -

The people who helped me were very knowledgeable and courteous, explained the whole process in a manner that I completely understood. I had zero questions after. I felt like what I believe the people onthe show overhauling felt when they got there vehicle back. Thank you again for the fast turnaround and courteous service 🙏

Returned Clean

My Experience - 5.0/5.0 -

great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, and informative

Customer Service - 5.0/5.0 -

Great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs came out great. Everyone at the shop was extremely helpful and nice. It was a great experience.

Customer Service - 5.0/5.0 -

Staff was very friendly and helpful.

Likely to Recommend - 4.0/5.0 -

Great quality. Prepare for a long process. Once they started then they kept you informed. Kept pushing back the start date however after they had the vehicle

Repair Quality - 5.0/5.0 -

Bad communication at times. Very slow and delayed from what was promised. Work was excellent quality however

Customer Service - 3.5/5.0 -

Delayed service much longer then promised

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Flawless hail repair - you can't tell it ever happened Brought my car in after a nasty hailstorm and the team exceeded every expectation. They walked me through the insurance process, gave a clear timeline, and delivered the car looking brand new. Not a single dent or paint flaw left. Paintless dent repair was spot on, and they even detailed it before pickup. Honest, fast, and real craftsmanship. I won't take my car anywhere else. Thank you!

Customer Service - 5.0/5.0 -

Thank You Cam, you were outstanding. From day one you made a stressful hail claim feel easy. You fought for the right repairs, answered every question, and delivered my car back perfect. Thank you for treating my car like it was your own.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a very good job and they were very commutative and they were very kind people .

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job, quick service and fair pricing!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Completed work exceeded our expectations.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Paint matched and looked great. Love the warranty.

Customer Service - 5.0/5.0 -

People in the office are amazing.

Returned Clean

My Experience - 5.0/5.0 -

Gerber was first class in every regard, from the customer experience to the quality of work. Customer for life here!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0