Gerber Collision & Glass - Jamestown
In operation 85 years.
Gerber Collision & Glass - Jamestown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very disappointed in the quality of work done on this car:Orange peel, noticeably dull paint, stones or other foreign objects in paint. Moldings not fitting properly. Car picked up in rain and not noticed til following day. When brought back was told by Jessica. "She would have never let it go out that way" These repairs were done 4 hours from home. We then took it to another Gerber in Hudson, Ohio. They agreed the poor quality of work should not be acceptable and vehicle is still with them as they are making it right. People at both locations very nice. Molly in Jamestown was very helpful with process. Brian and Tim in Hudson have gone up and beyond so far with their service. Because of the unacceptable work being done the first time out of state, this extended repair has caused a lot of unnecessary inconvenience and frustration. A $3600 job and now 3 weeks without the car. If management would like to discuss further, please call me at 330 352 6165. Sincerely. Carl Hegrat on behalf of Ericka Hegrat
My Experience - 5.0/5.0 -
Friendliest and most helpful and informative staff I’ve ever experienced. Least painful auto experience I’ve ever had. I’ve had bigger headaches getting my oil changed. Will be returning here with any future body work. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First accident in 30 years and everything was so easy. You all did the work and all I had to do was show up!!!! Great place all around! I highly recommend you and appreciate your help and support!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time I've had to take a car there, the first happening a long time ago, and everyone has always made the experience as pleasant as possible. While I hope I don't need to visit again, I'm thankful I can rely on you to return things to normal and make sure I'm taken care of in the meantime.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I noticed several stains on the upholstery when picking up the car. Repair to the car itself appeared fine though. Gerber staff, however, offered to send the car to a detail shop for attempted stain removal and kept me in a rental while taking the action. I accepted. I hope the detailer is successful.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Ultimately the car damage was repaired very well but there were stains to the rear seat upholstery that did not fully come out even though the local shop sent the car to a detailer. The car is a leased vehicle and I don’t want to pay a fee when I turn it in.
Customer Service - 4.5/5.0 -
People were very friendly an accommodating but had a problem keeping me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jessica and Molly were both so wonderful to work with. Molly was so friendly and helpful, and Jessica was incredibly knowledgeable. Jessica had an answer to every question I asked her, and made me feel very sure of choosing to use Gerber. She went above and beyond.