Gerber Collision & Glass - Janesville

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

There are some issues remaining with the vehicle. The fog light is aimed incorrectly and renders the light useless in adverse weather conditions; one of the light housings appears to have paint or some foreign substance on or inside of it; it also looks like it has moisture buildup inside of it; and the collision system randomly signals an imminent crash ahead when there are no vehicles in the lane ahead of me with the nearest vehicle a lane or two to the right or left but still quite some distance away (possibly a calibration issue?).

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you- the vehicle looks perfect. Excellent customer care too!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great team to work with!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Highly professional and very courteous. Great service, thank you!

Likely to Recommend - 5.0/5.0 -

Did a great job even cleaned the inside of car

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

They kept me updated every couple days. Very professional. Everyone was really nice 👍 🙂

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Genuinely concerned for my satisfaction… Gerber is one of the best companies I’ve ever dealt with. This was my second experience with Gerber and was never happier to give them 5 Stars

Likely to Recommend - 5.0/5.0 -

10++++

Repair Quality - 5.0/5.0 -

Great Customer Service, explained repair completely very congenial… this was my 2nd occasion for Gerber repair, absolutely the best experience

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

I was very pleased that Gerber was able to get our car in and repaired before another company could even get us scheduled.

Repair Quality - 4.5/5.0 -

It looks great. I just can't believe that a headlight costs $990. That is stupidly insane cost, no wonder it was expensive. If it had been reasonably priced, would have paid for the repair without the insurance.

Customer Service - 5.0/5.0 -

Both people I encountered at our local Gerber, were courteous, informative, and engaging.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

The text updates were extremely helpful and appreciated.

Likely to Recommend - 5.0/5.0 -

Very pleased with the work performed.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent communication on the status of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were able to get my car in quickly. He explained exactly how the process would go. They also communicated changes with Enterprise so they could extend my rental car time. That was very helpful!

Returned Clean

My Experience - 5.0/5.0 -

They got my car in fast and got the job done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They came to my house and fixed the windshield in 10 minutes.

Customer Service - 5.0/5.0

Returned Clean