Gerber Collision & Glass - Stoughton

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was great from the Technicians to the cute girl at the front desk. Top Notch service

My Experience - 5.0/5.0 -

The entire process was exceptional. The work was completed ahead of schedule and it looks like it did when the vehicle was new from the factory. I couldn’t be more pleased with the results.

Likely to Recommend - 5.0/5.0 -

Absolutely pleased with the work that was completed and the staff I dealt with.

Repair Quality - 5.0/5.0 -

Friendly staff and quality work. I’m very pleased with the results.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job on the hatch!! Thanks a lot for helping me out on such a short notice.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

I recently had the power struts for my hatchback replaced at the dealer. When I picked up the car, I noticed the hatch was out of alignment and the dealer was not able to get that back in line. I took the car over to Gerber who had it for a few hours and was able to get the hatch aligned again. They did a great job!

Returned Clean

My Experience - 0.0/5.0 -

The amount of time it took to complete the repair was excessive - almost 7 weeks. That is half the summer. I wish I would have known that before dropping it off because I would have waited for a less busy time of the year. Also, the estimated finish date kept being pushed back. This was very frustrating. Tell me up front how long it's going to take and if parts need to be ordered do that prior to me dropping it off. Don't just assume that keeping someone's vehicle for nearly two months is ok with them. It's not.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The main computer screen is working intermittently

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I don’t know the process at all, so I have no idea who’s control any of this is under, but not being able to recognize the amount of damage before the car was brought in and taken apart is hard for me to accept and then having another delay on top of that additional delay while they waited for the radiators was difficult again I’m not complaining specifically about Gerber. It may be a supply chain issue. It may be you know a shortage of employees. I have no idea. I’m just saying it was substantially longer than I was expecting.

Customer Service - 3.0/5.0 -

I will stay upfront. I have no idea whose fault any of this is because you know it could be supply chain issues. It could be technological limitations. I don’t really know, but when I brought the car in, it was already gonna take you a month to get it fixed, which I understand because of the hail damage you’re right, but then we bring the car in and then it’s gonna be I don’t even remember 23 weeks more than that because of stuff that was broken that either couldn’t be seen or wasn’t seen when it was first looked at and then we were on track on track on track and then all of a sudden it’s another five days so just I guess disappointed in the amount of time that it took but I have no idea if that is Gerber’s fault or if that’s just the world we live in right now for that stuff

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Was not happy at first. They were doing a very minor job and kept my car for 2 weeks. It never moved. I finally went and picked it up and told them I'd let them know when I had time. I kept it for 2 weeks and called and explained my circumstances with needing the car for my husband's chemo. Once I dropped it off it only took them 2 hrs to complete and finished the same day. I was happy about that. Why could that not have been done the first time it was there?

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I would have given a lower score if the first gentleman was working with us again. However this gentleman was great.

Repair Quality - 2.0/5.0 -

I had problems from the first repair and had to bring it back to be repaired again.

Customer Service - 3.0/5.0 -

The gentleman that we dealt with the 2nd time was very polite and could obviously see he was irritated with the first repair. He understood that I needed to have a loaned vehicle that could carry a wheelchair and a walker and I was very happy with the vehicle he provided me. So far im happy with the repairs made. There is still things that I am not happy with from the first repair though.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Did great work

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All the employees were very pleasant and very helpful and my car looked beautiful when I went to pick it up. I’m very satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

They had the car for a month and a half. Should've been about a week compared to most other companies. They broke our windshield as well, which they will have a company come to us to fix it in about a week. I thought you were a "collision and glass" company.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

The work looked good, but I would definitely shop around given the choice. The insurance would only cover your shop, so I had to go there.

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0