Gerber Collision & Glass - Madison/Commercial Ave.

My Experience - 0.0/5.0 -

After doing the walk-around inspection with the Auto technician that completed repairing my moderate Hail Damage it was soon discovered my SiriousXM satellite radio had no reception! I reported it to GERBER before I left thier Lot with the vehicle.

My Experience - 5.0/5.0 -

Conscientious, good work, kept me informed during a very busy time.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Extremely nice, competent, helpful staff. They also fixed a taillight that I did not know was out. It was great that they caught this and fixed it without charging me.

Returned Clean

My Experience - 5.0/5.0 -

An excellent job was done to the repair of our car. I think it looks better than before the accident. I was kept updated on the progress via email. All staff were a pleasure to work with, especially the tech who worked on the car.

My Experience - 5.0/5.0 -

Everyone is very courteous and answered any questions we had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Tim was GREAT. Work done on time, $34 overrun - extra part - explained. This was our 2nd or 3rd vehicle repaired with you, and we have NEVER been disappointed. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tim was great to deal with! Vehicle repair done on time, and extra $34 part explained satisfactorily. Third vehicle repair with this shop, and never disappointed. Thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Communication was terrible. Phone calls weren't answered. No updates. Also, my car sat outside for two weeks at the the repair shop without any working being done on it. That was outrageous.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The work turned out fine, but the experience wasn't good. They had us bring in the car in the middle of June where it sat outside for two weeks or more with nothing done. When I called for updates, many times no-one answered the phone. I had to drive there to find out progress. Then after five weeks, I was told it would be done on a Friday only to be told it was moved to the following Friday. Not good customer service. Bad communication.

Customer Service - 3.0/5.0 -

Poor communication. Work on car done well.

Returned Clean

My Experience - 5.0/5.0 -

Great customer service, any questions were answered in a timely manner. Friendly staff and my SUV looks great. Thank you for fixing my equinox.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My SUV looks great

Customer Service - 5.0/5.0 -

Staff is friendly and informative about the process.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

It was difficult to get in contact with the shop at some points.

My Experience - 5.0/5.0 -

Great service from everyone. Would highly recommend them

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0 -

I would give them higher if I could

Customer Service - 5.0/5.0 -

All the staff were wonderful

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

the car work is excellent. the app with information and/or contacting the shop for information, not so good

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good repair job

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication

Customer Service - 5.0/5.0 -

Same as before

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

ease of use/process is the biggest plus as Gerber dealt with my insurance and not me.

Repair Quality - 4.0/5.0 -

overall good job, there is a large fish eye in the paint that I wished weren't there.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber was exceptional to work with. They did a great job restoring my truck back to normal.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0