Caliber - Madison - East Towne

4.8 (3,724reviews)
96%
3602 Cross Hill Drive,  Madison,  WI  53718
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (3,724)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process without needing to follow up themselves. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaned inside and out as a welcome bonus. Timeliness was a standout strength, as many vehicles were completed ahead of the estimated date. A few customers noted areas for improvement directly from their experiences, including inconsistent update frequency toward the end of repairs, occasional parts or trim issues upon pickup, and in isolated cases, concerns about repair completeness or additional damage noticed at return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... repair experience at Caliber Collision. The team was polite, professional, and very communicative throughout the entire process. They kept me informed every step ..." Read more
"... had an amazing experience with this body shop. The repair was done very quickly and with excellent quality. Initially, they gave me an estimated completion ..." Read more
"... Collision. Friendly, polite, and great to work with. My repairs have always been done beautifully and very quickly. Highly recommend Caliber and will definitely use ..." Read more
"... completion was 20 days, but was completed in 11. Crew appears to have done excellent work matching spacing, margins, and paint across all repaired areas. Even ..." Read more
"... enough good things about the service I received. My vehicle was repaired perfectly—honestly, it looks and drives like brand new. On top of that, the work ..." Read more
"2024 4Runner, suffered a deer strike. Initial time estimate for completion was 20 days, but was completed in 11. Crew appears to have done excellent work matching ..." Read more
"... with excellent quality. Initially, they gave me an estimated completion date of January 31, but my car was ready as early as January 7, which was a very pleasant ..." Read more
"... have it back! Not only does it look great and was completed a week ahead of schedule, but more importantly the communication throughout the entire process was ..." Read more
"The repair took twice as long as originally estimated. The estimated date continually changed but was never ..." Read more
"They are professionals in their business. Job finished well before originally estimated."
"... excellent in communicating with me about my vehicle. They told me exactly what to expect and exceeded those expectations." Read more
"... professional, and knowledgeable throughout the process. I really appreciated the status updates via text. The updates and individuals involved gave me confidence ..." Read more
"I have never received as much information from an auto repair organization. A pleasant surprise."
"... problems and indicated they would address them, but the lack of follow-up, delays, and incomplete repairs have been frustrating. I expected better communication ..." Read more
"Communications--meaning the text updates--were a little inconsistent. And I wonder if customers know the acronyms used."

My Experience

It looks really good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cole and all other Caliber associates did a great job in getting my car back in top shape!

My Experience

I appreciated the updates through text.

My Experience

Juan and the two people at the front desk (I forgot their names, so sorry) were all amazing!! I would definitely recommend this location to anyone, and I hope I don't need them again, but I'm glad to know they're there.

Likely to Recommend

Repair Quality

Good and clear communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dashboard was noted to be damaged when picking up car and windshield has chips in the driver’s line of sight that were not previously there. Caliber is aware and stated they will reach out to me on how to move forward.

Likely to Recommend

I would not want to recommend someone in my life to a shop who may treat them as poorly as I was treated.

Repair Quality

I have never been more disappointed with a shop than I am with Caliber this time. I brought in my car for hail damage, the work was completed and I picked up my car after approximately 8 days. When I picked up my car, I was assured that everything was completed. The moment I got in my car I noted a sizable gouge in my dashboard. I immediately got out of my car and headed back into Caliber when an attendant met me at the door. They looked at the car with me and acknowledged that they clearly made a mistake with the dashboard and would reach out to me about fixing it. Shortly later, I went to get a car wash. I was scrubbing my windshield when I noticed that it appeared dirty and would not come clean. Upon inspection, it was noticed that there were numerous scratches on the driver’s side of the windshield at eye level that were not previously there. I called the shop, who informed me I should send them photos. I drove immediately back to the shop to have them assess the vehicle. The attendant I interacted with previously and his manager assessed my car. They determined all of those scratches were there when I brought in the car. This was absolutely not true! Had that been true, given that the scratches are completely distracting to the driver, I would have opted to have my windshield replaced, especially because Caliber does this. I also questioned how Caliber could so quickly claim they are not responsible for the windshield damage when they didn’t even notice the damage to the dashboard prior to returning the car to me. The manager also stated this is normal wear and tear on a vehicle of this age. My car is a 2021 with 60,000 miles and I’m not even sure my car has the factory windshield. The manager showed me photos of my windshield when the car came in. The manager proceeded to point to alleged scratches on the windshield that were not what I was referring to. The entire situation was dismissed and they suggested I file a claim through my insurance to have my windshield replaced as there was no fixing the scratches that are obstructing the drivers line of sight. Furthermore, when I took my car in to have the dashboard repaired, I raised concerns about some sticky residue evenly and consistently covering the entire top half of the car (including paint and windows entirely). I was told this was fresh tree sap. I found this confusing as it was on my car when it was returned to me 8 days ago and Caliber had the car for 8 days. I also received a second opinion from the Honda dealership regarding this prior to returning to Caliber, who confirmed the residue is a by product of the process to repair the hail damage. I mentioned this to Caliber, who immediately dismissed it and again stated I must have parked my car under a tree with sap. I then asked how a tree would evenly and consistently leave sap on the entire top half of my car. The manager again stated it was tree sap and they would wash the car while they have it. I should be picking up my car later today.

Customer Service

The manager himself was very dismissive and it was evident there was very little intention to listen to the customer or take accountability.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communications--meaning the text updates--were a little inconsistent. And I wonder if customers know the acronyms used.

My Experience

My truck was repaired in a timely manner, there was great communication, and the whole process was made easy from drop off to pick up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend anyone or any friends to have their vehicle repair at caliber

Repair Quality

I know you guys did everything to get the vehicle done, even though it took a little bit longer than I was expected

Customer Service

Very nice, very professionally, very courteous and friendly not to mention very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Repair! I really Appreciate Caliber getting the work done so quickly. Everyone was friendly and competent. Thank You!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Juan provided great communication throughout the repair process. Even when I called about my taillight, he was very adequate about getting my car back to where it needed to be and got me in the next day so they could fix there mistake. 10/10 would recommend for friends and family

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was great to receive updates on a regular basis. The car looks brand new and was cleaned inside and out. Thank you. Robert Baca

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