Gerber Collision & Glass - Janesville
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - Janesville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The text updates were extremely helpful and appreciated.
Likely to Recommend - 5.0/5.0 -
Very pleased with the work performed.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication on the status of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were able to get my car in quickly. He explained exactly how the process would go. They also communicated changes with Enterprise so they could extend my rental car time. That was very helpful!
Returned Clean
My Experience - 5.0/5.0 -
They got my car in fast and got the job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They came to my house and fixed the windshield in 10 minutes.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The experience I had was absolutely amazing! I had been told by another car repair company that what I needed done was not possible. As soon as I got to Gerber and met with Nate he made me feel 100% confident in their abilities to fix my vehicle. I knew I made the right decision when I came back to pick it up and it looks like the accident never happened! MIND BLOWING WORK!!! Thank you so so much!
Likely to Recommend - 5.0/5.0 -
Will recommend to everyone!
Repair Quality - 5.0/5.0 -
The experience I had was absolutely amazing! I had been told by another car repair company that what I needed done was not possible. As soon as I got to Gerber and met with Nate he made me feel 100% confident in their abilities to fix my vehicle. I knew I made the right decision when I came back to pick it up and it looks like the accident never happened! MIND BLOWING WORK!!! Thank you so so much!
Customer Service - 5.0/5.0 -
AMAZING! Nate is amazing! Whoever did the body work is a magician! Give these people raises!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast turnaround time. Very friendly and great experience
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was updated on the progress of my vehicle repair throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job done on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs look great. Nate, the estimator, was very nice. I liked getting the texts updating me about the repairs.
My Experience - 5.0/5.0 -
Dear Staff, and repair technicians. I want to commend you all for your courtesy and dilligence, especially through these extreme tempertures we have had these past few weeks! The car repair looks excellent! I will certainly recommend your service to other customers.Thank-you all for a job well done!
Likely to Recommend - 5.0/5.0 -
Will pass along to family and friends the great experience I had with Gerber Collision
Repair Quality - 5.0/5.0 -
High quality of materials and workmanship
Customer Service - 5.0/5.0 -
Got scheduled right away. Great staff to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service surpassed my expectations. I couldn’t have been happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Radio silence from Gerber for 5 weeks after my initial estimate requiring me to follow up with them. By this time scheduling was months out, so scheduled an appointment for June 30th and dropped off on the 29th. Car sat at the location I had my appointment scheduled for several days before notifying me they would be towing it to Janesville. Janesville found further damage, because of how long the original damage sat unfixed, and needed to keep my car even longer. When I finally received a voicemail that my car was done, I was informed they were sending it to yet another location in Middleton. Called both stores several times with no answer. Had to call the Madison location the next morning to request my car be re-routed to the correct location. Upon picking it up I found the front lip had not been accounted for during loading/unloading and is now now scuffed and has a thick grease on it. Found 6 extra miles on the odometer that could not be accounted for since my vehicle had been towed. Upon further inspection I found the headliner dirty, the dash has a big dirt spot in the middle of it, the wiper cowl plastic is mutilated and deformed, and the mastic around my rear view mirror is falling apart. Anyone I’ve spoken to has zero information for me and I promise I am telling everyone that will listen to never use Gerber for anything.
Likely to Recommend - 0.5/5.0 -
I will tell people unprompted to go anywhere else. Gerber used to have a great reputation, have used you several times in the past, but will go anywhere else next time I need bodywork.
Repair Quality - 0.5/5.0 -
Multiple issues already reported in the last survey you sent.
Customer Service - 0.5/5.0 -
Radio silence for a month after initial estimate causing a delay in scheduling by another 2 months which caused the paint on the roof to crack and required additional work be done.
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with my overall experience with Gerber Collision. When they explained to me what needed to be done on my pilot, their explanation was very thorough and they willingly answered any questions I had. Throughout the ordeal, on a daily basis, they kept me up-to-date with where they were in the process of repairing my vehicle. The best part was, I was able to get my vehicle back a day early. That might not sound like much to some people, but it’s certainly better to get something early, than late. I appreciate all that they did for my truck and I would very easily recommend them to friends and family. Gail P
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I wish the scale went higher than 10. Customer service was outstanding!