Gerber Collision & Glass - Janesville
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - Janesville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Had my car sent here to get fixed. After weeks of waiting for my car to get fixed they sent it back. 2 days later my car is making bad sounds. I wish they had actually fixed my car like they said they did.
Customer Service - 4.5/5.0 -
Good customer service
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Overall the quality of the repair was well done. Could not notice any difference where the repairs were made.
Customer Service - 3.0/5.0 -
I’ll start by saying I could tell the team was trying their best and certain events happened beyond their control. However, overall I was disappointed with the experience. My finish date was changed 3-4 times, two of which I was informed the day of and it made it very frustrating to have to adjust my transportation arrangements. It ended up taking almost double the quoted time due to the wrong part being delivered/ordered multiple times. Somewhat out of their control but I would’ve hoped that something else could’ve been done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks amazing inside and out!!! What a pleasure to see people take such pride in their work!! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great and done in a very timely manner!
Customer Service - 5.0/5.0 -
Everyone I worked with was excellent! They were very professional and informative.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice staff. Quick repair once we got the part
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the work was excellent & top notch but the communication between the shop supervisor needs some work.
Customer Service - 3.5/5.0 -
The communication to me was good but the execution portion by the supervisor needs some work & due to this my truck was delayed in getting back to me. Some of the factory parts that should of been order right away wasn't & I ended up having to do the leg work in contacting the dealer & finding the part number needed. This should of been done by the shop supervisor & I even gave them the dealer I purchased the truck from. Part of the challenge was having the Janesville shop do the work when I live in Madison. The work was able to be done much faster which was appreciated but lead to a few communication issues.
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Monroes Manager and his wife in Janesville are superb! I would recommend pay increases for both!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car looks great after the collision repair. The Customer service was excellent - complete with status updates. I highly recommend! The best experience I have had with collision repair.
Likely to Recommend - 5.0/5.0 -
Already have recommended….
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best customer service I have ever received.
Likely to Recommend - 4.0/5.0 -
It would be a ten had you not nagged me so much about the survey.
Repair Quality - 3.5/5.0 -
The service was good but I was very annoyed to get multiple texts, multiple emails, a voicemail and just now a phone call asking me to do the survey. I am not obligated to do a survey. There is no incentive for me to do it yet you keep reaching out to me. It was a needed service that cost me money by no fault of my own yet you nag me about the survey. I wanted to put it behind me but you keep contacting me. Most of these have come over the holiday week. The nagging about the survey lost it a few points.
Customer Service - 3.5/5.0 -
It was great until you started nagging me about the survey. ..10 for the great help and lady at the front desk I worked with but lowered down due to the nagging about survey....one text and I email isore than enough.
Returned Clean
My Experience - 5.0/5.0 -
I love the fact that they kept me informed.
My Experience - 5.0/5.0 -
Great service snd communication. It was a pleasure to do business with them.
My Experience - 5.0/5.0 -
The people we talked to were friendly and helpful. The work was done fast. Our vehicle got an unexpected thorough cleaning. Very good service. Thank you.