Gerber Collision & Glass-Johnson City/3508 Bristol
In operation 85 years.
Gerber Collision & Glass - Johnson City/3508 Bristol offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Gerber's body repair on the back of my vehicle is excellent. Thank you!! My reverse camera continues to operate sporadically so that issue was not addressed, unfortunately.
Customer Service - 2.0/5.0 -
I was delighted to see a new hire in training at Gerber's front desk.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would highly recommend sending friends and family to Gerbers if they needed their services. I’m personally grateful for Amber and the gentleman who is the painter ( I didn’t get his name) because they helped me get parts painted for my vehicle when no other shops wanted to help me out.
Repair Quality - 5.0/5.0 -
Amber was very friendly and very helpful. The gentleman who is the painter was also very friendly and very helpful. I couldn’t ask for a better experience to get the parts I needed painted completed. When I received the painted parts, they matched my vehicles paint perfectly. Gerbers collision got the job I needed done where other shops didn’t want my business because it was a small job. Will definitely send anyone that needs their service to them. I’m very satisfied with my whole experience with Gerbers Collision. Five outta five stars.
Customer Service - 5.0/5.0 -
Very friendly and attentive staff. Very professional
Returned Clean
Likely to Recommend - 0.5/5.0 -
The Body shop touched up my truck as requested.
Repair Quality - 0.5/5.0 -
Asked about touching up parking lot dings, the person checking me in circled in yellow about 12 places around the body to touch up. Got the van back with no touch up and all the yellow circles gone.
Customer Service - 0.5/5.0 -
The desk person was not friendly and ordered me to sit down when I was standing waiting to talk to her. I think her name was Julian.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We would be glad to recommend you to anyone in need of car repair.
Repair Quality - 5.0/5.0 -
The workmanship appears excellent! We are pleased!
Customer Service - 5.0/5.0 -
Jillian and Amber were a great and patient help in getting the repair process going for us. They create a very open and friendly atmosphere for us! Very considerate and helpful!
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Hood ajar warning and check engine light are on and we’re not on when I initially brought the car in for repair. I just picked up the car after leaving it for 48 hours and neither issue was resolved
Customer Service - 0.5/5.0 -
See previous comments
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I worked with Amber for the estimate and Jillian at the front desk. Both of them were super helpful and kind. They were very accommodating for me to drop off my car since I was coming from over an hour away. They were also flexible with when I picked it up. The quality of the work was great and I could not have asked for a better body shop experience. Would not hesitate to recommend this shop in these two young ladies if you need body work done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will let all my friends and family know Gerber is the place to get any body work done! Great job
Repair Quality - 5.0/5.0 -
My experience with Gerber was perfect in every way!! Very friendly and my car looks beautiful! Great job! Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I found places I didn’t notice when I picked it up
Customer Service - 4.5/5.0 -
The Lady from the shop I do not remember her name updated me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend and use again if needed.
Repair Quality - 5.0/5.0 -
Excellent work on repairs
Customer Service - 5.0/5.0 -
Very fast and efficient
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Work met my expectations. I would have given a rating of 10 but one of the repairs to my truck fell through the cracks and wasn’t done. I asked if the door lock actuator could be replaced while my truck was getting some body work done and was given a price of that repair separately from my insurance claim. When I got my truck I we informed that I would have to get that repair done somewhere else. I wasn’t informed that this couldn’t be done and assumed that my door lock actuator was getting fixed also.